Legal Services Customer Service Representative

Overview

This opportunity is with a legal services organization seeking a professional to support legal inquiries and case management. The role involves client interaction, case intake, scheduling, and deadline monitoring within a customer-focused environment.

Responsibilities

• Assist with legal inquiries from staff and lead client requests
• Intake new cases, verify information, and draft cases in the organization's system
• Assign and schedule new cases to physicians based on specific requirements
• Maintain frequent communication with clients regarding case progress and documentation
• Monitor and track case deadlines to ensure timely completion

Requirements

• Associate's Degree preferred
• Business experience in healthcare and/or insurance settings preferred
• Exceptional communication skills with professional client engagement
• Strong critical thinking and efficient time management abilities
• Proficient computer literacy and typing skills

Preferred Qualifications

• Previous experience supporting litigation or working as a legal assistant
• Familiarity with workflow processes in legal or healthcare contexts
• Experience collaborating with defense counsel
• Knowledge of regulations relevant to the legal services industry
• Ability to handle sensitive case matters with discretion and empathy

Compensation & Benefits

• Comprehensive medical, dental, and vision coverage for employees and their families
• Generous paid time off policy to support work-life balance
• 401(k) plan with company match
• Opportunities for career growth and professional development
• Work-from-home flexibility with provided Apple equipment and media stipend
• Supportive work environment focused on client satisfaction

Location

Remote work option available with provided equipment and flexible arrangements.