Litigation Manager

Overview

This role is for a Litigation Manager responsible for leading a General Liability Litigation team. The manager executes strategic directions from senior leadership, drives team productivity, ensures quality claim outcomes, and provides coaching and technical guidance. The position involves managing claim severity, overseeing team performance, and advancing litigation expertise through training and support. Collaboration with leadership and peers is essential to optimize litigation claim portfolio outcomes, including risk transfer, expense management, and reserving.

Responsibilities

People Leadership and Talent Management

• Lead and develop a team to drive a positive culture and consistent, high-quality outcomes.
• Reinforce claims best practices and support timely decision-making to deliver excellent customer service.
• Provide coaching, authority, and guidance to Claims Specialists throughout the claims handling process.
• Manage performance, including goal setting, evaluations, conflict resolution, and documentation.
• Recommend promotions and salary adjustments aligned with compensation philosophy.
• Identify subject matter experts within the team to support organizational initiatives.

Complex Litigation & Technical Oversight

• Promote accountability and performance excellence within the technical team.
• Serve as a litigation technical resource and provide consultative guidance on claim and litigation strategies.
• Review and approve coverage letters to ensure consistency and accuracy.
• Collaborate with leadership and counsel on defense selection and litigation strategies.
• Provide expert guidance on coverage interpretation, policy analysis, contractual risk transfer, and excess exposure evaluation.
• Manage complex litigation to align with best practices, cost containment, and risk appetite.

Strategic & Operations Management

• Assign claims based on workload, severity, complexity, and skillset.
• Evaluate and triage litigated claims, coordinating investigations as needed.
• Use data to establish strategy and drive decision-making.
• Pursue process improvements and collaborate on strategic recommendations.
• Participate in budget planning and forecasting.
• Review management reports to identify trends and necessary actions.
• Conduct file reviews to ensure quality and customer service standards.
• Ensure compliance with statutes, regulations, and case law.
• Manage timely and accurate reserve assessments.
• Communicate effectively with team members in alignment with claim strategies.

Governance, Compliance & Best Practices

• Manage claims handling processes including coverage determinations, investigations, resolution, risk transfer, negotiations, litigation management, and reserving.
• Promote best practices and consistent litigation management processes.
• Ensure adherence to claims best practices and relevant standards.
• Review reinsurance reports and participate in audits.
• Stay current on changes in coverages, policies, statutes, and case law; communicate updates and coordinate training.
• Perform other duties as assigned.

Results Management & Executive Communication

• Use data analytics to manage team capacity and operational effectiveness.
• Prepare and present complex executive summaries, loss analyses, and strategic recommendations to senior leadership.

Requirements

Education

• Four-year college degree.
• AIC, SCLA or Legal Principles, CCLA and PCLA of the AEI series or willingness to complete within 3 years.
• CPCU designation or working towards it.
• Must meet appropriate state licensing laws required to handle multi-line claims.

Experience

• Minimum 10 years of experience in general liability claims litigation.
• At least 5 years of supervisory or management experience.

Knowledge, Skills & Abilities

• Strong oral and written communication skills.
• Ability to lead a team of 12 or more direct reports effectively.
• Data-driven decision-making skills.
• Willingness to learn additional lines of business as the portfolio expands.
• Ability to manage unit budgets and company finances efficiently.

Working Conditions

• General office environment.
• Occasional irregular hours, evenings, or weekends.
• Occasional overnight travel (less than 10%).
• Possible fieldwork with exposure to heat, cold, noise, dust, smoke, and soot.
• Role involves working with employees and non-employees under high-stress conditions.

Compensation & Benefits

• Base salary range: $123,865 - $163,368 annually, determined by experience, education, certifications, skills, internal equity, geography, and market data.
• Annual incentive compensation.
• Medical, dental, vision, and life insurance.
• Accident, critical illness, and short-term disability insurance.
• Retirement plans with employer contributions.
• Generous time-off program.
• Programs supporting employee well-being and financial security.

Location

Not specified.