Litigation, Trust & Risk Counsel

Overview

A rapidly growing live shopping platform in North America and Europe is seeking a Litigation and Trust & Risk Counsel to join their Legal team. This role involves managing active litigation and arbitration matters, advising Trust & Risk and Customer Support teams on enforcement decisions, and developing legal processes and infrastructure in a fast-paced, evolving environment. The position reports to the Head of Litigation and requires close collaboration with multiple internal teams.

Responsibilities

Litigation

• Manage a docket of active litigation and arbitration matters involving platform sellers and buyers, including strategy, coordination with outside counsel, and document review.
• Analyze demand letters and state attorney general complaints; draft clear and consistent responses.
• Own and scale the IP/DMCA takedown workflow in partnership with Trust & Risk teams.
• Manage the legal hold process, including drafting holds and coordinating with stakeholders.
• Collaborate with Trust & Risk Lead to translate investigation findings into legal positions and improve investigation processes.
• Utilize AI tools to enhance efficiency, build templates, and ensure no matters are overlooked.
• Identify systemic issues within the docket and propose business-oriented solutions.
• Develop playbooks, escalation frameworks, and response templates to create structure.

Trust & Risk Counseling

• Provide real-time legal advice to Trust & Risk and Customer Support teams on enforcement decisions such as seller bans, payout holds, and account restrictions.
• Partner with Trust & Risk, Customer Support, and Communications teams to update user communications to reduce legal risk.
• Document enforcement decisions thoroughly to align operational actions with defensible legal positions.
• Assess and address ongoing risk areas surfaced through Trust & Risk and Customer Support, implementing process improvements.
• Support engagement with regulators and legislators on safety issues.
• Investigate fraud concerns on the platform and communicate legal demands as necessary.

Requirements

• J.D. degree and active bar membership in at least one U.S. state.
• Minimum 5 years of litigation experience; prior in-house experience managing a high-volume docket strongly preferred.
• Experience with tech platforms, marketplaces, or consumer-facing companies is ideal; complex commercial or product liability litigation experience at a large law firm is also valuable.
• Fluency in trust, safety, and risk operations with firsthand experience in platform enforcement and understanding of resulting legal exposures.
• Expertise in consumer disputes, balancing customer experience with platform trustworthiness; knowledge of platform liability (Section 230) and IP/DMCA is a plus.
• Strong oral and written communication skills with attention to detail and ability to tailor messaging to diverse audiences.
• Intellectual curiosity and ability to identify emerging patterns and novel legal questions.
• Sound judgment in escalation decisions, balancing risk and efficiency.
• Demonstrated fluency with AI legal tools (e.g., GC AI, Claude CoWork, Glean) to improve work quality and efficiency.
• Genuine interest in supporting a two-sided marketplace community.

Preferred Qualifications

• Experience in two-sided or multi-sided marketplaces balancing buyer and seller interests.
• Background in fraud and trust & safety investigations, including payments fraud, account takeover, and marketplace abuse.
• Knowledge of international consumer protection frameworks (UK, EU, Australia) to support global dispute management.

Compensation & Benefits

• Salary range: $225,000 - $265,000
• Generous holiday and time off policy
• Health insurance options including medical, dental, and vision
• Work from home support with home office setup allowance
• Monthly allowances for cell phone, internet, and wellness
• Annual childcare allowance
• Lifetime family planning benefits (e.g., adoption, fertility expenses)
• Retirement plans including 401(k) with employer match up to 4% (US) and international pension plans
• Monthly allowance to use the platform as a buyer and seller
• Paid parental leave: 16 weeks plus one month gradual return to work (company leave runs concurrently with country requirements)

Location

This role offers flexibility to work remotely or from global office hubs. Candidates must live within commuting distance of one of the following U.S. hubs: Los Angeles, San Francisco, New York City, or Seattle.

Equal Opportunity Employer

The organization is an Equal Opportunity Employer and values diversity. It does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.