Litigation, Trust & Risk Counsel

Overview

This role involves serving as Litigation and Trust & Risk Counsel for a rapidly growing live shopping platform operating across North America and Europe. The position supports the legal team by managing active litigation and arbitration matters, advising on platform enforcement decisions, and helping to develop legal processes and infrastructure in a fast-paced, evolving environment.

Location

• Remote, with required proximity to one of the following hubs: San Francisco, CA; Los Angeles, CA; New York, NY; Seattle, WA

Compensation & Benefits

• Base salary range: $225,000 – $265,000
• Equity offered
• Generous holiday and time off policy
• Health insurance options including medical, dental, and vision
• Work from home support including home office setup allowance and monthly cell phone/internet allowance
• Care benefits including monthly wellness allowance, annual childcare allowance, and family planning support (adoption, fertility expenses)
• Retirement plans: 401(k) with employer match up to 4% of base salary (US) and pension plans internationally
• Parental leave: 16 weeks paid leave plus one month gradual return to work
• Monthly allowance to use the platform as a buyer and seller

Responsibilities

Litigation

• Manage a docket of active litigation and arbitration matters involving platform users, including strategy, coordination with outside counsel, and document review
• Analyze demand letters and state attorney general complaints; draft clear and consistent responses
• Oversee IP/DMCA takedown workflows and scale processes as the platform grows
• Manage legal hold processes and coordinate with internal stakeholders
• Collaborate with Trust & Risk teams to translate investigations into legal positions and improve investigation processes
• Utilize AI tools to increase efficiency, build templates, and ensure no matters are overlooked
• Identify systemic issues and propose business-oriented solutions
• Develop playbooks, escalation frameworks, and response templates

Trust & Risk Counseling

• Provide real-time legal advice to Trust & Risk and Customer Support teams on enforcement decisions with legal exposure (e.g., seller bans, payout holds, account restrictions)
• Partner with internal teams to update user communications to improve customer experience and reduce legal risk
• Document enforcement decisions thoroughly to align operational actions with defensible legal positions
• Assess and mitigate ongoing risks surfaced through Trust & Risk and Customer Support
• Support engagement with regulators and legislators on safety issues
• Investigate fraud concerns and communicate legal demands as necessary

Requirements

• J.D. degree and active bar membership in at least one U.S. state
• Minimum 5 years of litigation experience; prior in-house experience managing a high-volume docket strongly preferred
• Experience with tech platforms, marketplaces, or consumer-facing companies is ideal; complex commercial or product liability litigation at a large law firm is also relevant
• Fluency in trust, safety, and risk operations with understanding of platform enforcement and related legal exposure
• Expertise in consumer disputes and balancing customer experience with platform trustworthiness; knowledge of platform liability (Section 230) and IP/DMCA is a plus
• Strong oral and written communication skills with attention to detail and ability to tailor messaging to diverse audiences
• Intellectual curiosity and ability to identify patterns and novel legal questions
• Sound judgment on escalation and risk management
• Experience using AI tools (e.g., GC AI, Claude CoWork, Glean) to enhance legal work efficiency and quality
• Genuine interest in supporting a two-sided marketplace community

Preferred Qualifications

• Experience in two-sided or multi-sided marketplaces balancing buyer and seller interests
• Background in fraud and trust & safety investigations, including payments fraud, account takeover, and marketplace abuse
• Familiarity with international consumer protection frameworks (UK, EU, Australia) to support global dispute management

Equal Opportunity

The employer is an Equal Opportunity Employer and values diversity. Discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other protected status is not tolerated.