Operations Associate Attorney

Overview

This role supports the Legal Operations Department by facilitating communication between operations and legal teams, managing client escalations, coordinating legal training, and ensuring consistency in legal processes across teams. The Operations Associate acts as a liaison between attorneys and operations, maintaining legal resources, triaging client inquiries, and ensuring firm policies and USCIS guidance are consistently applied. The position also serves as a legal subject matter expert (SME) for projects within the supported operations area.

Responsibilities

• Handle client escalations independently and escalate questions to legal leadership following Standard Operations Procedures and when firm risk is identified.
• Escalate firm risk and policy-related questions to legal leadership for review and resolution.
• Maintain and update scripts, FAQs, and client communication processes to ensure accuracy.
• Identify refund or contract issues and route sensitive client escalations appropriately.
• Collaborate with Staff Attorneys to keep legal guidance current, documenting changes to USCIS policy and firm standards within workflows, training materials, and knowledge bases.
• Meet established goals while supporting firmwide operational priorities.
• Coordinate legal training, including refreshers and ensuring consistent application of new guidance across operational teams.
• Conduct legal research on immigration law topics.
• Serve as the Legal SME for operational projects, supporting process mapping, policy alignment, and implementation within assigned teams.
• Support process documentation and continuous improvement initiatives within the department.

Requirements

• Juris Doctor (J.D.) degree from an ABA-approved law school.
• Active membership in good standing of a state bar.
• 3-6+ years of immigration law experience.
• Prior immigration experience is required.
• Bilingual in English and Spanish preferred.
• Experience using case management software preferred.
• Strong computer skills including MS Word, MS Excel, Dropbox, and MS Outlook.
• Commitment to helping individuals currently living in the United States obtain their documents and remain united with their families.

Work Schedule

• Monday to Friday, 8:00 am to 5:00 pm PST / MST.

Compensation & Benefits

• Salary range: $80,000 - $90,000 per year. Final offer will reflect experience, skills, and location.
• Comprehensive benefits package including:
  • 401(k) match
  • Medical, dental, and vision insurance
  • Health Savings Account (HSA) or Flexible Spending Account (FSA) options
  • Dependent Care FSA
  • Basic life insurance
  • Voluntary life and accidental death & dismemberment (AD&D) insurance
  • Disability insurance
  • Hospital indemnity insurance
  • Employee assistance program
  • Calm app subscription
  • Paid time off

Location

• Remote (United States)