Operations Coordinator, Litigation Support

Overview

Remote (Operations Coordinator, Litigation Support)

This role supports litigation services by coordinating incoming requests, monitoring case milestones, and ensuring timely resolution in a high-volume, deadline-driven environment.

Responsibilities

• Triage and route incoming Litigation Support tickets, ensuring prompt resolution and adherence to SLAs
• Manage phone and customer communications and monitor job milestones to keep clients informed on status
• Request and track vendor updates to ensure orders and workflows remain on schedule
• Resolve issues cross-functionally; escalate time-sensitive requests to the appropriate person or team
• Maintain clean and accurate case records (including preventing duplicates and properly merging records)
• Communicate professionally with a hospitality mindset across interactions with clients, vendors, and teammates
• Use tools and platforms including Zendesk, Slack, Google Workspace, and eFiling/case management platforms such as Journal Tech, Tyler Odyssey, LegalConnect, GreenFiling, Legal CMS, and ServeManager
• Support litigation support-related projects (e.g., knowledge base and meeting notes) and participate in ongoing 1:1s, coaching, and quality reviews

Requirements

• Operational experience in litigation or legal support
• Ability to manage high-volume, deadline-driven workflows with precision
• Ability to read and interpret common legal documents, including subpoenas, court filings, notices, and correspondence
• Detail-oriented and organized; able to juggle multiple requests at once

Preferred Qualifications

• Prior experience in legal support, paralegal work, customer service, or operations coordination

Compensation & Benefits

• Competitive pay: $20–$27 per hour
• Premium Medical, Dental & Vision Coverage
• Additional benefits noted in the posting:
  • Stock options included
  • 100% of premiums covered for some plans

Location & Schedule

• Remote-first position
• Coverage hours: Monday through Friday, 9 am–6 pm or 10 am–7 pm PT

Equal Opportunity

Equal opportunity employer; employment decisions are based on qualifications, merit, and business needs.