Paralegal Manager

Overview

This role administers the Paralegal Program firmwide and supports operational efficiency, professional development, and high-quality legal support for attorneys handling transactional, compliance, and litigation matters.

The Paralegal Manager reports to the Director – Paralegals & Practice Professionals and is responsible for driving service delivery and workflow effectiveness across the organization.

This position may be filled remotely, or in any of the organization’s locations.

Responsibilities

Leadership

• Stay informed of developments in the legal industry and Complex Tort trends.
• Lead and manage paralegals to ensure excellent service to stakeholders.
• Demonstrate process improvement and workflow design capability.
• Apply knowledge of business operations, project management methodologies, and industry trends.
• Collaborate with leadership and cross-functionally to support the Practice Professional Program.
• Identify opportunities to integrate automation and AI tools to optimize paralegal workflows.
• Support firm strategic objectives through cross-functional collaboration.

Staffing

• Oversee paralegal work allocation to ensure excellent legal support for firm attorneys.
• Collaborate with the legal recruiting team to identify, interview, and make paralegal hiring recommendations.
• Facilitate paralegal departures and transitions with support from the People Business Partner and Practice Specialty Center Leaders.
• Coordinate regular firmwide paralegal meetings and communications.
• Participate in onboarding new hires, introducing them to systems, workflows, and culture.

Training & Career Development

• Collaborate with Practice Specialty Center Leaders and the Professional Development team to develop appropriate industry-related training programs.
• Manage the paralegal mentoring program.

Performance Management

• Collaborate with the Performance and Compensation team and Managing Directors on annual performance evaluations and compensation recommendations for Paralegals and Practice Professionals.
• Provide consistent feedback to paralegals as part of ongoing development.
• Monitor adherence to firm policies, legal standards, and ethical guidelines while promoting consistency and fairness.
• Foster a culture of accountability, efficiency, and client-centered service excellence.

Productivity

• Monitor overall productivity, including utilization, overtime, and time entry compliance.
• Develop, maintain, and continuously improve reporting methodologies related to performance metrics.
• Identify inefficiencies and contribute to implementation of improvements that enhance operational efficiency.

Requirements

• Bachelor’s degree in legal studies, business administration, or related field; or combination of education and commensurate work experience required.
• Minimum 5 years of management experience in legal or Complex Torts.
• Minimum 3 years of Paralegal experience in corporate, regulatory, or Complex Tort litigation matters.
• Strong judgment, organizational, and time-management skills.
• High level of professional integrity and ability to maintain confidentiality.
• Excellent analytical, problem-solving, prioritization, and communication skills.
• Experience with performance management and policy enforcement.
• High emotional intelligence, discretion, and sound judgment.
• Proficiency in project management tools and data interpretation.
• Collaborative approach and adaptability to evolving business demands.

Preferred Qualifications

• Experience with sophisticated multi-jurisdictional mass tort & complex product liability lawsuits as part of a collaborative team.
• Expertise directing large teams of paralegals handling high-volume litigation cases.

Compensation & Benefits

Compensation is commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law.

Expected compensation ranges by location:

• State of California: $120,000 - $244,000
• State of Colorado: $110,000 - $196,000
• State of Connecticut: $95,000 - $241,000
• State of Illinois: $108,000 - $210,000
• State of Maine: $81,000 - $188,000
• State of Maryland: $116,000 - $176,000
• State of Massachusetts: $120,000 - $229,000
• State of Minnesota: $120,000 - $198,000
• Jersey City, NJ: $130,000 - $236,000
• State of New York: $111,000 - $241,000
• State of Vermont: $118,000 - $227,000
• State of Virginia: $78,000 - $227,000
• State of Washington: $116,000 - $220,000
• Washington, D.C.: $154,000 - $227,000

Salaries do not include a discretionary bonus. Bonus opportunities are non-guaranteed and dependent upon individual and firm performance.

Full-time benefits include:

• Medical and dental coverage
• Life insurance
• Short-term and long-term disability insurance
• Pre-tax flexible spending account for certain medical and dependent care expenses
• Employee assistance program
• Paid Time Off
• Paid holidays
• Participation in a retirement plan program after meeting eligibility requirements
• And more

Location

Remote or in any organization location (as applicable).