Part-Time Remote Intake Specialist (Legal Services) - TX (Houston)

Overview

This part-time, remote role is for an Intake Specialist (Legal Services) serving as the first point of contact for individuals reaching out to partner law firms. The position requires empathetic, detail-oriented, and dependable professionals who can conduct structured intake interviews, qualify inquiries, and support a smooth onboarding experience from the first call.

• Pay rate: $16/hour
• Schedule: Part-time (various shifts available)
• Location: Remote — Texas Residents Only

Responsibilities

• First Contact and Screening: Answer incoming calls, live chats, and web inquiries with professionalism and empathy.
• Qualification and Screening: Conduct structured legal intake interviews to gather key case details, screen leads against firm-specific criteria, and accurately assess client needs.
• Data Entry and Accuracy: Log call notes, complete digital intake questionnaires, and record details across multiple software platforms with high accuracy and speed.
• Multitasking and Focus: Manage multiple computer systems, software applications, and script databases while maintaining an engaging call presence.
• Brand Representation: Represent partner law firms in a professional, polished manner.

Requirements

• Location: Must currently reside in the state of Texas.
• Scheduled Flexibility: Ability to work part-time shifts, including at least one weekend day (Saturday or Sunday) and assigned holidays.

Background and Qualifications

• Prior experience in customer service, call centers, client onboarding, sales, or hospitality.
• Experience in legal, insurance, or medical intake is a major plus.
• Technical skills: Strong computer literacy, ability to switch between software applications quickly, and a minimum typing speed of 35 WPM.
• Bilingual advantage: Fluency in Spanish and English is highly desired and strongly preferred.
• Soft skills: Active listening, high emotional intelligence, acute attention to detail, strong problem-solving skills, and a commitment to reliability.

Work-From-Home Technical Requirements

Candidates must meet the following mandatory remote setup criteria prior to hire:

• Dedicated workspace: Quiet, fully private, secure room with no background noise or distractions during working hours.
• Internet connection:
  • High-speed fiber or cable only (Wi‑Fi, cellular hotspots, DSL, satellite, or dial-up are strictly prohibited).
  • Minimum speeds: 50 Mbps download / 10 Mbps upload (a speed test will be required if moved forward in the interview process).
  • Must connect directly via Ethernet cable plugged directly into the modem or router.
• Hardware and software:
  • Desktop PC or laptop running Windows 11 or higher with 1 GB of storage space.
  • Apple/Mac products, Chromebooks, and tablets are not compatible with the systems.
  • Dedicated wired USB headset with a microphone.

Compensation & Benefits

• Pay: $16/hour
• Training: Comprehensive remote onboarding and structured paid training.

Equal Opportunity Employer

An Equal Opportunity Employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

How Hiring Works

• Submit your resume for review.
• Resumes are reviewed in the order received.
• If your background and qualifications match, recruiting will reach out with next steps.