Part-Time Remote Intake Specialist (Legal Services) - TX (El Paso)

Overview

This part-time, remote role is for an Intake Specialist supporting legal partner firms. You will be the first point of contact for individuals reaching out during stressful or life-changing moments, conducting structured intake interviews and helping facilitate a smooth onboarding experience.

Pay Rate: $16/hour
Employment Type: Part-Time (various shifts available)
Location: Remote (Texas Residents Only)

Responsibilities

• First Contact & Screening: Answer incoming calls, live chats, and web inquiries with professionalism and empathy.
• Qualification & Intake Interviews: Conduct structured legal intake interviews to gather case details, screen leads against firm-specific criteria, and assess client needs.
• Data Entry & Accuracy: Log call notes, complete digital intake questionnaires, and record details across multiple software platforms accurately and efficiently.
• Multitasking & Call Presence: Manage multiple systems, software applications, and script databases while maintaining an engaging call experience.
• Professional Representation: Serve as a polished extension of partner law firms, representing them nationwide.

Requirements

• Residency: Must currently reside in the state of Texas.
• Schedule Flexibility: Ability to work part-time shifts, including at least one weekend day (Saturday or Sunday) and assigned holidays.

Background & Qualifications

• Prior experience in customer service, call centers, client onboarding, sales, or hospitality.
• Experience in the legal, insurance, or medial intake industries is a major plus.
• Technical Skills: Strong computer literacy; ability to switch between software applications quickly; minimum typing speed of 35 WPM.
• Bilingual Advantage: Fluency in both Spanish and English is highly desired and strongly preferred.
• Soft Skills: Active listening, high emotional intelligence, attention to detail, strong problem-solving skills, and reliability.

Work-From-Home Technical Requirements (Required Prior to Hire)

• Dedicated Workspace: A quiet, fully private, secure room with no background noise or distractions during working hours.
• Internet Connection:
  • High-speed Fiber or Cable only (Wi-Fi, cellular hotspots, DSL, satellite, and dial-up connections are strictly prohibited).
  • Minimum speeds of 50 Mbps Download / 10 Mbps upload (a speed test will be required if moved forward in the process).
  • Connection must be direct via Ethernet cable plugged directly into your modem or router.
• Hardware & Software:
  • Desktop PC or laptop running Windows 11 or higher with 1 GB of storage space.
  • Apple/Mac products, Chromebooks, and tables are not compatible with the systems.
  • Dedicated wired USB headset with a microphone.

Compensation & Benefits

• $16/hour
• Comprehensive remote onboarding and structured paid training.

Location

• Remote (Texas Residents Only)

Equal Opportunity Employer

The organization is an Equal Opportunity Employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

How to Apply

• Submit your resume through this job posting.
• Applications are reviewed in the order received.
• Qualified candidates will be contacted via email with next steps.