Personal Injury Case Manager VA

Overview

This role serves as a Case Manager and central coordinator for personal injury files, including car accidents and slip and falls. You will manage communication, coordinate treatment and documentation, and liaise between the legal team, injured clients, medical providers, and insurance adjusters.

Responsibilities

• Conduct welcome calls and maintain regular communication regarding recovery
• Facilitate medical treatment by ensuring compliance with doctor recommendations and monitoring progress
• Act as the liaison between the lawyer, injured client, medical providers, and insurance adjusters
• Gather medical records and bills and organize the “demand package” for settlement

Requirements

• Excellent communication skills, with direct interaction with the firm’s clients
• Strong empathy, as clients are typically injured parties from vehicular accidents and may be pursuing settlement due to permanent injury
• Discretion and strict adherence to guidelines on what can and cannot be communicated with clients (including never promising a large payout)
• Persuasiveness to remind clients to continue all necessary medical treatment even if they feel fine
• Strong time management skills; once fully active, caseload will be 100–150 cases

Minimum System Requirements

Primary System

• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: At least Windows 11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of clear and crisp video output

Back-up System — Option 1

• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: At least Windows 11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature (Optional)

Back-up System — Option 2 (Power Supply - UPS)

• Must be capable of powering your work station for at least 3 hours
• Typically, a device with 240Wh or higher will be sufficient
• Must be capable of accepting all plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

Primary Internet Connection

• DSL / Fiber Connection — minimum of 100mb/s contracted

Back-up Internet Connection

• Minimum of 20mb/s (Cell)

Recommended System Requirements

Primary System

• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
• Computer Memory/RAM: 16.00 GB
• Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of clear and crisp video output

Back-up System — Option 1

• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
• Computer Memory/RAM: 16.00 GB
• Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of clear and crisp video output

Back-up System — Option 2 (Power Supply - UPS)

• Must be capable of powering your work station for at least 3 hours
• Typically, a device with 240Wh or higher will be sufficient
• Must be capable of accepting all plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

Primary Internet Connection

• DSL / Fiber Connection — minimum of 500mb/s contracted

Back-up Internet Connection

• Minimum of 20mb/s (Cell or wired)

Compensation & Benefits

• Starting rate: $800 (USD) monthly
• Employment type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Optical Rewards
• Performance-Based Increase

Location

• Permanent Work From Home