Pre-Legal Collection Specialist

Overview

A company in the construction technology sector is seeking a Pre-Legal Collection Specialist to join their Corporate Headquarters in Columbia, MO. This role is essential in managing delinquent accounts that have not responded to standard collection efforts and may require legal escalation. The position serves as a liaison between the collections and legal departments.

Responsibilities

• Communicate professionally and promptly with customers regarding accounts receivable and collection matters.
• Follow up effectively with customers and branch personnel.
• Resolve customer disputes related to outstanding balances using negotiation and persuasive communication skills.
• Conduct risk assessments on accounts.
• Coordinate and document payment arrangements with customers.
• Handle a high volume of outgoing collection calls to assigned delinquent accounts.
• Manage incoming calls from customers and internal branches to resolve inquiries and payment issues.
• Establish and maintain effective working relationships with internal teams and co-workers.
• Meet individual portfolio, departmental, and company collection goals.
• Monitor and report on key performance metrics for assigned accounts.
• Provide training and coaching to collectors on strategies and processes for "hard-to-collect" accounts.
• Maintain accurate and thorough records of customer interactions and collection activities.
• Collaborate with legal and collections teams to support pre-litigation account review and escalation processes.
• Prepare, review, and queue demand letters.
• Participate in team meetings and contribute to process improvement initiatives.
• Perform other related duties and special projects as assigned by management.

Requirements

• Familiarity with equipment rental, construction, or industrial sectors is required.
• Proficient in MS Office and/or GSuite tools, including strong Excel and Google Sheets skills.
• Strong verbal and written communication skills with the ability to interact professionally across all teams.
• Proven ability to navigate multiple systems and technologies efficiently while maintaining customer engagement.
• Highly organized with strong time management and prioritization skills.
• Strong attention to detail and accuracy in a fast-paced environment.
• Proactive work ethic with initiative and a self-directed approach.
• Ability to learn quickly and adapt to changes in systems, roles, and organizational structure.
• Comfortable working independently and collaboratively.
• Demonstrated ability to multitask and manage complex information effectively.
• Flexible and adaptable to a dynamic work environment.

Education and Experience

• High School Diploma or equivalent required; Associate Degree in accounting or related field preferred.
• Minimum of 5 years of experience in Collections required; experience in pre-legal or pre-judgment collections strongly preferred.

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.

Compensation & Benefits

• Competitive compensation package.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) plan with company match.
• Gym membership stipend and wellness programs with opportunities to earn PTO and prizes.
• Company events including food truck nights.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.

Location

• Corporate Headquarters located in Columbia, MO.

Additional Information

• Employment is contingent on passing a background check.
• Some roles may require passing a drug test depending on job responsibilities.

Equal Opportunity

The employer is an Equal Opportunity Employer (M/F/D/V) and values diversity and inclusion in the workplace.