Pre-Litigation Case Manager, Arizona

Overview

This role supports clients during one of the most difficult moments of their lives—injured, overwhelmed, and unsure of what comes next. The Case Manager serves as a dedicated advocate, owning the client experience end-to-end (from the Welcome Call through settlement) and ensuring clients feel heard, supported, and confident that someone is actively working for them.

Responsibilities

• Own the client relationship from day one through settlement (including the Welcome Call), ensuring the relationship and outcome remain under your control
• Serve as the client’s dedicated advocate by connecting clients to the right care quickly and guiding them through a stressful process with confidence and compassion
• Drive cases forward with urgency, moving through each phase with precision and purpose
• Build demand packages that clearly communicate the case story and support negotiation toward meaningful outcomes
• Act as the source of truth on every case you manage, using technology to stay sharp, move fast, and prevent issues from slipping through
• Maintain full ownership of matters (not a hand-off role)

Requirements

• 2–6 years of experience supporting Personal Injury pre-litigation matters on cases in Arizona
• Strong organizational skills with exceptional attention to detail
• Ability to manage a high-volume caseload in a fast-paced environment
• Strong written and verbal communication skills
• Experience requesting, reviewing, and summarizing medical records and bills
• Ability to prioritize tasks, meet deadlines, and work independently while collaborating with a team

Preferred Qualifications

• Bachelor’s degree or Paralegal Certificate
• Experience in a high-volume or fast-growing law firm
• Familiarity with Personal Injury claims processes and insurance procedures
• Experience with case management software (e.g., Filevine, Clio, SmartAdvocate)
• Comfort working in evolving systems and processes

Compensation & Benefits

• Base salary: $63,100 to $90,500 per year, commensurate with experience
• Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • HSA
  • Life insurance
  • Disability coverage
  • Paid time off
  • Parental leave

Location

Remote (Arizona)

Equal Opportunity Employer

The employer is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

AI Use Notice

The employer may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates, including whether to advance a candidate in the application process. These tools assess job-related qualifications and characteristics—such as work experience, education, and skills relevant to the position described in the job posting—based on information provided in application materials (e.g., resume, application responses, and other submitted materials, if any).

All adverse decisions affecting candidacy are reviewed by a human member of the Talent Acquisition team before being finalized. AI does not make the final decision on candidacy.

If you have questions about this notice, wish to request additional information about how AI was used in a decision affecting you, wish to request correction of inaccurate data, or need a reasonable accommodation required by law regarding the employer’s use of these tools, contact the Talent Acquisition Department.