Product Quality Counsel

Overview

This role supports the development and quality of AI-generated legal work products. You will join the Knowledge Management & Applied Research team as Product Quality Counsel, serving as a subject matter expert and a product partner who helps translate legal judgment into systems that produce reliable outputs at scale.

Responsibilities

• Help build drafting systems behind AI-generated work product by breaking down how expert lawyers reason through documents into explicit decision trees.
  • Define what each conclusion must be anchored to in the record.
  • Refine logic against real output until it holds up across cases.
• Develop working mastery in unfamiliar practice areas on short timelines, including:
  • Governing statutory and regulatory framework
  • Procedural posture
  • Controlling authority
  • Evidentiary standards
  • Document conventions
  • Serve as an internal authority relied upon by the rest of the organization.
• Translate legal judgment into product requirements by partnering with Product, Data Science, and Machine Learning teams.
  • Convert “what a good lawyer would do here” into specifications, taxonomies, and evaluation criteria that non-lawyers can build against.
• Maintain and expand a knowledge base and case-specific templates, including firm and state-level customization in partnership with clients.
  • Cover personal injury claims today and support additional practice areas as the organization expands.
• Conduct legal research on liability and damages nationwide, monitor statutory and common law changes, and mentor the Legal Operations Team on evolving legal standards.
• Lead quality assurance efforts through audits, benchmarking, and evaluation development to support model evaluation.
• Work directly with clients when needed, including walking a firm through how a document was built, gathering requirements firsthand, and communicating feedback to the team.
• Serve as an in-house legal expert across the organization by advising on substantive questions as they arise and surfacing risk before it reaches a client deliverable.

Requirements

• Active license to practice law and in good standing with at least one U.S. state bar.
• 5+ years of substantive legal experience, including meaningful depth in personal injury litigation across multiple states, covering:
  • Statutory and common law frameworks
  • First- and third-party bad faith claims involving all types of insurance coverage
  • Recoverable damages and their limitations
• Demonstrated ability to build mastery in more than one practice area.
  • Evidence that you can move between substantive areas of law and become the go-to resource for colleagues on an unfamiliar subject in weeks, not years.
• Exceptional legal drafting skills and meticulous attention to detail across written communication.
  • Experience producing complex documents such as pre- and post-litigation demands, medical summaries, written discovery responses, and legal memoranda.
• Ability to translate legal knowledge into actionable, unambiguous direction for non-lawyers.
  • Can explain doctrinal edge cases to engineers or data scientists in terms they can build against.
  • Can distinguish between instructions that sound clear and those that are truly clear.
• Working fluency with large language models.
  • Use them in substantive work and have concrete opinions about where they fail and how to improve outputs.
• Genuine curiosity and comfort with ambiguity.
  • Prioritize understanding how something works, especially in a function that is new and will evolve as it is built.

Preferred Qualifications

• AI-native working style.
  • Comfortable building scripts, skills, agents, or workflows without waiting for an engineer.
  • Experience working in tools such as Claude Code or Cursor.
• Comfort working in client-facing settings.
  • Not a sales role, but you may occasionally be the expert in the room with a law firm and need to be credible and at ease.

Compensation & Benefits

Compensation range: $178,464 - $267,696

Benefits and perks (for full-time employees) include:

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• Home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• Local in-person meet-up program
• Hubs in San Francisco and Toronto

Location

Hubs in San Francisco and Toronto.