REMOTE- (11:00AM -8:00PM) Legal Customer Service Representative (Help Desk)

Overview

A consumer protection law firm located in the Financial District of New York City is seeking a full-time Legal Customer Service Representative to support attorneys in litigation-related matters and provide administrative support to office staff. The firm represents consumers who have been harassed or deceived by creditors and debt collectors. This role is remote but requires the candidate to be located within the Eastern Time Zone.

Responsibilities

• Use Salesforce CRM software to respond to client concerns via phone.
• Communicate with collections agencies by phone to obtain documentation of settlements.
• Review documents sent by clients and collections agencies to ensure they meet specified criteria.
• Upload documents to the firm’s system.
• Perform other ad hoc tasks as needed.
• Handle a heavy client-facing workload in a call center environment.

Requirements

• Minimum of 1-2 years of office support experience.
• Strong organizational and time-management skills.
• Computer literate with the ability to quickly learn case management software.
• Highest ethical standards and professional integrity.
• Strong interpersonal and communication skills to interact effectively with clients, staff, and external parties.
• Must be located within the Eastern Time Zone.

Preferred Qualifications

• Fluency in Spanish.
• Experience with Salesforce CRM.

Compensation & Benefits

• Hourly wage of $23.00.
• Six-week remote training program from 9:00 AM to 6:00 PM EST, Monday through Friday.
• Regular work hours from 11:00 AM to 8:00 PM EST, remote.
• Medical, dental, and vision benefits.
• 401(k) plan with employer match.
• Paid time off (PTO).
• Training and guidance provided.

Location

• Remote position with required overlap in Eastern Time Zone hours.

Application Deadline: August 30, 2026