Risk Manager II, Legal Escalations & Discovery

Overview

A leading global e-commerce and technology organization is seeking a Risk Manager to join their Legal Escalations & Discovery (LE&D) program within the Risk Mitigation, Escalation Reduction, and Quality Assurance (REs-Q) team. This role focuses on addressing legal escalations such as demand letters, investigation requests related to active legal proceedings and arbitration hearings, regulatory requests, and data requests to mitigate critical legal risks. The position involves root cause analysis of escalations, identifying preventative solutions, and driving initiatives across global teams to enhance abuse detection, enforcement, and prevention.

Responsibilities

• Identify, manage, and resolve time-sensitive legal escalations.
• Analyze data from various sources to detect potential risk indicators.
• Perform incident triage including determining scope, urgency, impact, and recommending remediation.
• Analyze escalations to determine root causes and identify preventative actions.
• Track and document incidents from detection through resolution.
• Write and publish reports, guidance, and techniques based on incident findings.
• Coordinate with analysts to correlate risk assessment data.
• Draft and present detailed reports on policy and process gaps to senior executives.

Requirements

• Bachelor's degree or equivalent.
• Minimum of 3 years experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent.
• Experience handling confidential information.
• Strong written and verbal communication skills with experience creating and editing content for internal and external audiences.

Preferred Qualifications

• Research and investigation skills or equivalent experience.
• Proficiency with SQL and Excel.
• Experience in relevant industries such as law, customer service, investigations, risk, compliance, or project management.

Skills and Attributes

• Ability to exercise strong judgment in areas with undefined policies.
• Analytical thinking to understand implications of new information for problem-solving and decision-making.
• Logical reasoning to evaluate alternative solutions and recommend appropriate actions.
• Capability to analyze policy and process gaps and propose solutions.
• Ability to function effectively in a dynamic, fast-paced environment.
• Experience leveraging AI for process efficiency.

Compensation & Benefits

• Salary range for Texas location: $74,200 - $129,800 USD annually.
• Salary range for Washington location: $82,700 - $129,800 USD annually.
• Compensation package includes sign-on payments and restricted stock units (RSUs).
• Comprehensive benefits including medical, dental, vision, prescription coverage, life and AD&D insurance, supplemental life plans, employee assistance programs, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement.
• 401(k) matching, paid time off, and parental leave.

Location

• USA, Texas (Virtual)
• USA, Washington (Virtual)

This employer is an equal opportunity organization and does not discriminate based on protected veteran status, disability, or other legally protected statuses. Reasonable accommodations are available during the application and hiring process for candidates with disabilities.