Senior Business Solutions Engineer, BizTech(LegalTech)

Overview

A global organization is seeking a Senior Business Solutions Engineer to join their Legal Technology team within the BizTech organization. This role focuses on delivering innovative technology solutions to empower the legal function, accelerating the deployment of AI-powered tools, legal systems, integrations, and workflow automation across the Chief Legal Officer's organization.

Responsibilities

Embedded Deployment & Enablement

• Collaborate directly with practice group leads, paralegals, and in-house counsel to identify high-value workflow automation and AI integration opportunities.
• Serve as the technical direct responsible individual (DRI) for Legal AI tools, managing the full lifecycle from intake through deployment within assigned legal functions.
• Build, test, and deploy Legal AI workflows, multi-agent workflows, retrieval-augmented generation (RAG) pipelines, and AI copilots powered by Claude Enterprise; experience building multi-channel platforms (MCPs) is a plus.
• Conduct discovery workshops and translate business requirements into engineering-ready specifications for internal teams.

Governance & Stakeholder Management

• Navigate internal governance processes related to platform, security, and privacy on behalf of Legal stakeholders, managing intake, review, and approvals.
• Maintain the Legal Tech project portfolio, ensuring initiatives are tracked, prioritized, and communicated effectively to leadership.
• Build trusted relationships with Deputy General Counsels, Legal Operations leads, and cross-functional partners in BizTech, Security, and Engineering.

AI Enablement

• Design and deliver training sessions on Claude Enterprise for Legal teams, covering prompting, workflow integration, and responsible AI use.
• Develop adoption playbooks, user guides, and enablement materials tailored to legal personas including lawyers, paralegals, and legal operations professionals.
• Track usage metrics and adoption KPIs, reporting impact to Legal Technology and Chief Legal Officer leadership.

Requirements

• 8+ years of professional experience in Legal Technology or Enterprise SaaS implementation, preferably within a technology company or law firm technology function.
• At least 2 years of demonstrable experience using AI in workflows and customer support.
• Proven track record of architecting and building AI-powered applications, including multi-agent workflows, retrieval systems, and large language model (LLM) integrations.
• Experience in forward-deployed, embedded, or client-centric technical roles.
• Experience researching and implementing custom applications from marketplaces, including research, design, and implementation.
• Advanced degree (e.g., MS, MBA) in Business, Computer Science, or related fields preferred.
• Demonstrated ability to design and implement custom business solutions and integrations using enterprise platforms.
• Strong stakeholder engagement and cross-functional collaboration skills within large global organizations.
• Proven leadership of complex projects, ability to simplify technical concepts, and promote operational excellence.
• Excellent written and verbal communication skills, including critiquing technical designs, leading workshops, and engaging with senior leadership.
• Ability to identify opportunities for product and process improvements and lead implementation efforts with stakeholder and leadership buy-in.

Location

This role is embedded within the legal teams and involves close collaboration with global stakeholders; specific location details are not provided.