Senior Business Systems Analyst, Legal Technology

Overview

A legal technology team is seeking a skilled professional to lead the design and implementation of AI-powered solutions within legal operations. This role focuses on building AI agents, managing SaaS legal applications, and integrating workflows to enable legal teams to focus on high-value work rather than manual processes.

Responsibilities

• Lead the design, configuration, and deployment of AI agents and agentic workflows using tools such as Claude, Cowork, ChatGPT, and Glean within legal applications.
• Serve as a technical subject matter expert for legal SaaS applications including Contract Lifecycle Management (CLM), Matter Management, and Data Subject Access Request (DSAR) tooling.
• Design and develop workflow automations and integrations using iPaaS platforms like Workato, connecting legal systems with broader organizational technology stacks.
• Collaborate directly with attorneys and legal leadership to translate business needs into technical solutions with measurable impact.
• Drive adoption of AI tools by identifying opportunities to embed AI into daily legal workflows and supporting enablement efforts.
• Contribute to the development of a technically feasible product roadmap balancing strategic priorities and iterative delivery.
• Develop key performance indicators (KPIs) and reporting to communicate the business impact of technology investments to senior legal leadership.
• Monitor the evolving legal technology landscape to provide insights on emerging tools, capabilities, and trends.

Requirements

• Strong hands-on technical skills in SaaS application configuration, API usage, system integration design, and workflow automation.
• Proven experience building and deploying AI solutions in enterprise environments, including AI agents, agentic workflows, or large language model (LLM)-powered tools.
• Experience with iPaaS platforms for building integrations and automations.
• Ability to act as a technical consultant to non-technical business audiences, understanding business context and translating ambiguous needs into scoped, deliverable solutions.
• Self-directed, highly organized, and capable of managing multiple workstreams autonomously.
• Excellent communication skills, comfortable engaging with both legal professionals and engineering teams.

Preferred Qualifications

• Experience working in or with legal departments, law firms, or legal technology vendors.
• Familiarity with legal technology applications such as CLM systems, matter management, or legal service management platforms.
• Experience with enterprise AI tools like Claude, Glean, ChatGPT Enterprise, or similar in a professional context.

Compensation & Benefits

• Annual cash compensation range: $110,900 to $166,400 USD. This includes base salary, on-target commissions (if applicable), and annual bonus targets.
• Some roles may be eligible for equity participation through restricted stock units (RSUs) and/or overtime pay.
• Compensation packages are tailored based on skills, experience, qualifications, and other job-related factors.
• Benefits and perks are provided to support employee growth and well-being.

Location & Additional Information

• Candidates may work remotely or from an office, with in-person onboarding and periodic events required for certain teams.
• Accommodations are available for candidates with disabilities or travel limitations upon request.
• Applicants from Massachusetts, Germany, and India should note specific legal and equal opportunity provisions applicable to their regions.

This role offers the opportunity to work at the intersection of legal expertise and cutting-edge AI technology, driving meaningful impact within legal operations.