Senior Business Systems Analyst, Legal Technology

Overview

This role is part of a Legal Technology team focused on leveraging AI and advanced systems to transform legal work. The position involves building and managing AI agents, integrating operational infrastructure, and enabling legal professionals to focus on high-value tasks by automating manual processes.

Responsibilities

• Lead the design and deployment of AI-powered solutions, including AI agents and agentic workflows, using tools such as Claude, Cowork, ChatGPT, and Glean within legal applications.
• Serve as a technical subject matter expert for legal SaaS applications including Contract Lifecycle Management (CLM), Matter Management, and Data Subject Access Request (DSAR) tooling.
• Develop workflow automations and integrations using iPaaS platforms like Workato, connecting legal systems with broader organizational technology stacks.
• Collaborate directly with attorneys and legal leadership to translate business needs into technical solutions with measurable impact.
• Promote AI adoption by identifying opportunities to embed AI tools into daily legal workflows and supporting user enablement.
• Contribute to the product roadmap by balancing strategic priorities with iterative delivery.
• Develop key performance indicators (KPIs) and reporting to demonstrate the business impact of technology investments to senior legal leadership.
• Monitor the evolving legal technology landscape to provide insights on emerging tools and trends.

Requirements

• Strong hands-on technical skills in SaaS application configuration, API usage, system integration design, and workflow automation.
• Proven experience building and deploying AI solutions in enterprise environments, including AI agents, agentic workflows, or LLM-powered tools.
• Experience with iPaaS platforms for building integrations and automations.
• Ability to act as a technical consultant to non-technical business audiences, understanding business context and translating ambiguous needs into scoped solutions.
• Self-directed, highly organized, and capable of managing multiple workstreams autonomously.
• Excellent communication skills, comfortable engaging with both legal professionals and engineering teams.

Preferred Qualifications

• Experience working in or with legal departments, law firms, or legal technology vendors.
• Familiarity with legal technology applications such as CLM systems, matter management, or legal service management platforms.
• Experience with enterprise AI tools like Claude, Glean, or ChatGPT Enterprise.

Compensation & Benefits

• Annual cash compensation range: $110,900 to $166,400 USD.
• Compensation includes base salary, potential commissions or bonuses where applicable, and may include equity participation through restricted stock units (RSUs).
• Individual compensation packages are tailored based on skills, experience, and qualifications.
• Benefits include a comprehensive package designed to support employee growth and well-being.

Location & Additional Information

• Candidates may work remotely or from an office, with in-person onboarding and periodic events required for certain teams.
• Accommodations are available for candidates with disabilities or travel limitations.
• Compliance with applicable employment laws is observed, including specific provisions for Massachusetts applicants.

Applicants are encouraged to apply regardless of confidence level or experience, as the organization values diversity and inclusion in its hiring process.