Senior Case Analyst

Overview

The organization is seeking a Senior Case Analyst to support expert-led projects by overseeing case workflows, coordinating resources, and ensuring accurate documentation throughout the project lifecycle. In addition to core case management responsibilities, this role serves as a subject matter resource by training and supporting staff and refining Standard Operating Procedures (SOPs) to improve consistency and efficiency. This position also acts as the primary point of contact for procedural questions and issues, ensuring smooth operations from intake through completion.

This is a fully remote position. Candidates must reside in the United States within the Central Time Zone to support collaboration with team members and clients.

Responsibilities

• Assist experts in maintaining project workflow from case intake to completion by:
  • Determining case eligibility and project scope
  • Planning for case needs
  • Creating and monitoring project schedules to manage deadlines
  • Coordinating and monitoring the receipt of records and the provision of services
  • Initiating records requests and searches
  • Disseminating information between experts and clients
  • Tracking case progress
• Maintain project records by documenting events and completion status
• Work with experts to handle project issues as they arise
• Interact with parties inside and outside the organization
• Provide case status and case information in response to requests verbally and in writing
• Improve workflow by analyzing outcomes, monitoring variances, identifying trends, and recommending actions to management
• Provide high-quality services to support the organization’s reputation with clients
• Serve as a point of contact for colleagues with case-related questions or issues
• Assist with training for new Case Analysts and deliver ongoing development sessions to ensure team proficiency
• Collaborate on the creation and refinement of SOPs to support standardized practices and improved efficiency
• Perform additional duties as assigned

Requirements

• 5+ years of experience in case management, project coordination, legal support, or a related professional services environment, including experience coordinating complex projects, managing competing priorities, and supporting or mentoring team members
• High school diploma or equivalent required; some college coursework or an associate degree preferred
• Strong organizational and time management skills with the ability to manage multiple tasks and deadlines
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and Salesforce, NetSuite, Egnyte, or similar case management and document management systems
• Self-motivated with strong attention to detail and accuracy

Compensation & Benefits

• Competitive salaries
• Flexible vacation & Paid holidays
• Paid family care/sick leave
• Parental leave
• Medical, Dental, Vision + more
• 401k w/match
• Career growth

Location

Fully remote. Candidates must reside in the United States within the Central Time Zone.