Senior Legal Analyst - Civil Response

Overview

This role supports client engagements handling third-party civil requests for user or customer data, including subpoenas and other civil demands. The position requires sound judgment, strong analytical and critical-thinking skills, and substantial hands-on experience reviewing and responding to civil legal demands.

Salary & FLSA Status

• Salary Range: $65,000.00 - $80,000.00 per year based on experience, education, and geographic location
• FLSA Status: Hourly, Non-Exempt (overtime eligible)

Work Arrangement

• Hybrid for candidates located near an office location
• Fully remote for candidates residing in approved states outside of commuting distance

Hiring Locations

The employer is currently hiring in:

• California
• District of Columbia (DC)
• Florida
• Illinois
• Maryland
• New York
• Tennessee
• Texas
• Washington State

Qualified candidates who reside elsewhere may also be considered.

Responsibilities

• Analyze, interpret, and respond to third-party civil legal process (including subpoenas and other civil demands seeking user or customer data) in accordance with applicable law and client-specific policies and procedures, ensuring accuracy, consistency, and attention to detail.
• Evaluate civil legal demands for validity, jurisdiction, scope, procedural compliance, and other legal or policy issues; escalate complex or novel matters as appropriate.
• Communicate professionally with requesting attorneys and other external parties to clarify requests, address deficiencies, narrow or clarify scope, and negotiate extensions or response deadlines when appropriate.
• Support client engagements by reviewing policies, procedures, templates, and other client materials; identifying gaps; and collaborating to implement improvements.
• Maintain a comprehensive understanding of applicable laws, rules, and procedures for third-party civil legal process and incorporate relevant developments into client guidance and operational practices.
• Review and assist with team escalations; seek guidance on novel or complex matters as appropriate; document resolutions to promote consistency and team alignment.
• Assess client workflows and materials; recommend and implement procedural improvements; identify legal or policy questions requiring escalation.
• Partner with the Senior Supervisor to analyze engagement data, identify trends, and calibrate productivity benchmarks.
• Support successful client onboarding by quickly developing expertise in client policies, systems, products, and procedures and contributing to optimization of client engagements.
• Handle sensitive and confidential information with professionalism, discretion, and sound judgment while ensuring others maintain the same standard.

Requirements

• 5+ years of relevant experience responding to third-party civil requests.
• Comprehensive understanding of The Federal Rules of Civil Procedure.
• Proficiency in Google Workspace, internet technology, and software (Zendesk is a plus, but not required).
• Must be able to pass a criminal background check and be willing to pass a drug test if requested.
• Associate’s degree or higher preferred; or equivalent combination of education and experience.
• Must be a subject-matter expert on third-party civil demands, with deep knowledge of applicable laws, policies, and compliance standards.
• Comfortable communicating directly with requesting attorneys.
• Meticulous organization and strong attention to detail.

Preferred Qualifications

• Strategic thinking skills to synthesize information and make data-informed decisions.
• Critical thinking and experience evaluating complex decisions by balancing factors, outcomes, and organizational impact.
• Ability to synthesize legal requirements, client policies, operational considerations, and available information to reach well-supported conclusions.
• High emotional intelligence, self-awareness, and a growth mindset.
• Effective collaboration across diverse teams with a positive, professional demeanor.

Compensation & Benefits

• Competitive compensation within $65,000.00 - $80,000.00 per year range based on experience, education, and geographic location
• Discretionary bonus
• Generous PTO: earn up to 15 days annually
• 11 paid holidays
• Full range of benefits including:
  • Medical
  • Flexible spending accounts
  • Dental
  • Vision
  • Short-term and long-term disability
  • Employee assistance program (EAP)
  • Commuter benefits
  • Pet discount plan
  • Pet insurance
  • ID theft protection
• 401(k) retirement plan and profit sharing
• Weekly meal allowance
• Employee discount program
• Quarterly volunteer opportunities
• On-site fitness center (Chicago)

Location

Hybrid or fully remote depending on geographic location. On-site fitness center located in Chicago.