Senior Privacy Counsel

Overview

This role serves as the primary privacy legal advisor supporting product teams as they build AI-first communications and contact center solutions for customers multi-nationally. The position requires translating global privacy requirements and their interaction with AI-related legal obligations into actionable guidance that enables product growth and innovation. Reporting to the Head of Privacy.

Responsibilities

• Serve as the dedicated privacy legal point of contact, providing proactive, risk-based counsel to Engineering and Product Management teams throughout the development lifecycle of new services and features.
• Provide specialized legal advice on privacy implications of new features, including AI features, in collaboration with Product Counseling and Regulatory Teams to support compliance with emerging AI regulations and ethical guidelines related to privacy.
• Lead the execution and documentation of Privacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs) for new features and services, embedding privacy requirements early in the development process in coordination with other Privacy Team members.
• Ensure services comply with evolving global privacy and security regulations.
• Partner with the Information Security team to review product security controls and conduct risk analyses; align legal privacy requirements with technical security implementation for all new products, including in relation to HIPAA; ensure security policies account for protection of personal information.
• Develop and update customer-facing collateral and resources to support transparency for customers and partners.
• Support records of processing activities and product documentation, including data locations, data transfers, and subprocessor processing, in coordination with other Privacy Team members.
• Support the incident response program by keeping documentation current and aligned with applicable laws, and represent the privacy team in incident response activities.
• Monitor legal developments and collaborate with industry peers to stay abreast of global trends and issues impacting privacy posture, templates, and commercial practices.
• Collaborate with and provide guidance to Privacy Team members as needed.

Qualifications

• J.D. degree and active membership in good standing with at least one US state bar.
• 6+ years of legal experience focused on data privacy, preferably combining law firm and in-house experience.
• Direct experience counseling product teams on privacy requirements, with the ability to balance business needs and legal requirements.
• Deep working knowledge of major global privacy laws and practical implementation in product innovation.
• Understanding of the legal and governance implications of adopting and developing AI.
• Experience solving product legal matters, including communicating and collaborating effectively with stakeholders across a wide range of legal and technical experience.
• Proven ability to proactively identify opportunities to streamline legal processes and increase efficiency.
• Strong communication skills and ability to build collaborative relationships with cross-functional partners to deliver pragmatic solutions.
• Ability to triage and prioritize tasks and issues; flexible, adaptable team player.

Compensation & Benefits

• Compensation range for full-time employees: $153,200–$186,800, plus eligibility for variable pay, equity, and benefits.
• Comprehensive medical, dental, vision, disability, and life insurance.
• Health Savings Account (HSA), Flexible Spending Account (FSAs), and Commuter benefits.
• Voluntary supplemental health coverage and life insurance.
• 401K match and ESPP.
• Paid time off and paid sick leave.
• Paid parental and pregnancy leave.
• Family-forming benefits (IVF, Preservation, Adoption etc.).
• Emergency backup care (Child/Adult/Pets).
• Employee Assistance Program (EAP) with counseling sessions available 24/7.
• Free legal services covering legal advice, document creation, and estate planning.
• Employee bonus referral program.
• Student loan refinancing assistance.
• Employee 1:1 coaching and perks/discounts program.

Location

• Belmont, California, with offices around the world.

Equal Opportunity

• Equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are available for individuals with disabilities during the application and interview process.