Senior Project Coordinator / Paralegal

Overview

A remote, full-time Senior Project Coordinator position is available within the Operations team, reporting to the Senior Project Manager. This hourly, non-exempt role involves supporting project management activities, case management, and administrative functions related to settlement cases.

Responsibilities

• Assist Senior Project Manager and Accounting with tasks such as TIN Matching and manual check reissues
• Support company-wide case management by performing skip traces, assisting with escalated claimant communications, IVRs, social media, and organizing document retention initiatives
• Directly support Project Management staff in managing cases
• Implement detailed project plans to monitor and track progress
• Create and maintain comprehensive project documentation including status updates, deadlines, and task ownership
• Monitor and communicate project status regarding milestones and schedules
• Coordinate internal resources and third parties/vendors to ensure flawless project execution
• Assist with creation and execution of case invoices
• Review settlement agreement documentation to ensure thorough understanding of cases
• Process, deduplicate, normalize, optimize, and analyze large data sets; prepare requisite reports
• Educate and inform Project Coordinator team members on case specifics
• Mentor and assist with onboarding, training, and development of Project Coordinator staff
• Assist in creating and developing business processes as requested by Senior Project Manager
• Ensure timely and accurate processing of claims and incoming correspondence per settlement agreements
• Review claims and supporting documentation to determine eligibility
• Draft and format claim forms, notices, and other required documents
• Follow adjudication policies to ensure proper payment or placement of claims
• Research and respond to notice packet requests promptly and accurately
• Resolve issues arising from claims adjudication
• Assist with distribution of settlement benefits and post-distribution services as needed
• Maintain confidentiality of sensitive information
• Provide high-level customer service to clients and claimants
• Develop expertise to advise and guide the team on project best practices
• Continuously strengthen industry knowledge and relevant application skills
• Communicate regularly and effectively with colleagues
• Exhibit strong organizational skills and attention to detail
• Meet regularly with managers to provide feedback and facilitate communication
• Adhere to all business processes while performing tasks
• Take on new tasks and responsibilities as needed
• Perform other duties as assigned by management

Qualifications

• Bachelor's degree in a related field preferred
• 3-5 years of experience as a Project Coordinator or Paralegal
• Experience in financial, insurance, or legal industries preferred
• Ability to handle multiple tasks simultaneously with high productivity
• Comfortable working in a fast-paced, deadline-driven environment
• Excellent written, verbal, communication, and research skills
• Flexibility to adapt and respond quickly to urgent matters
• Ability to work patiently with diverse individuals across ethnic backgrounds and professional competencies
• Professional and positive demeanor in interactions with clients, vendors, and staff
• Strong problem diagnosis and creative problem-solving skills
• Excellent attention to detail and time management skills
• Ability to work independently
• Maintain the highest level of confidentiality
• Strong problem analysis and resolution skills at strategic and functional levels
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Must be authorized to work in the United States without sponsorship

Physical and Mental Demands

• Regularly required to talk or hear
• Frequently use hands or fingers to handle or feel objects, tools, or controls
• Occasionally required to stand, walk, sit, and reach with hands and arms
• Occasionally lift and/or move up to 20 pounds
• Vision requirements include close vision, distance vision, and ability to adjust focus
• Work environment noise level is usually low to moderate
• Ability to analyze multiple variables and select effective courses of action
• Ability to handle multiple tasks and diverse work problems daily
• Ability to handle stressful situations and interact with various personalities at all company levels while prioritizing workload

Location

Remote

Employment Conditions

This job description is not exhaustive and may be modified to reasonably accommodate individuals with disabilities. The role requires skills, aptitudes, and abilities to perform duties proficiently. Employment is at-will. The employer is an equal opportunity employer and complies with all applicable state, federal, and local regulations.