Senior Verifications Specialist

Overview

This role performs verifications functions at an advanced level, handling complex or escalated custodian contacts, serving as a subject matter resource for the team, and helping ensure accuracy and quality in the verifications process. The position also supports junior team members and assists leadership in maintaining departmental performance standards.

Responsibilities

• Contact deponents, including medical offices, hospitals, and businesses, to verify service information for subpoenas at a senior level of complexity.
• Conduct thorough research to locate accurate contact information, service agents, and special instructions for difficult or unfamiliar custodians.
• Enter verified information into DAS with precision to ensure accurate subpoena issuance and service.
• Handle escalated verifications cases, including custodians with complex requirements or disputed information.
• Serve as a subject matter resource for junior verifications team members.
• Assist in training new staff on verifications workflows, DAS, and HIPAA compliance.
• Maintain and update the location database with new and corrected custodian information.
• Identify patterns in verifications challenges and escalate recommendations to the team lead or manager.

Requirements

• Minimum 2 years of experience in verifications, records retrieval, or a related legal services role.
• Strong internet research skills and ability to identify reliable information sources.
• Comprehensive knowledge of HIPAA regulations and subpoena processes.
• Proficient in DAS and Microsoft Office.
• Excellent phone and written communication skills.
• Exceptional attention to detail and data entry accuracy.
• Comfortable mentoring peers and supporting team development.

Preferred Qualifications

• None stated.

Compensation & Benefits

• Base compensation range: $18.00 - $21.00 an hour (dependent upon location, skills, experience, and qualifications).
• Competitive pay and quarterly incentives.
• Comprehensive benefits, 401k, and wellbeing programs.
• Paid time off and holidays.
• Professional development and career growth opportunities.

Location

Location will determine eligibility for the role’s base compensation rate range.

Background Check & Work Eligibility

• All persons hired will be required to complete a background check consistent with applicable law.
• Applicants must provide proof of eligibility to work in the country of the job location.
• Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

Equal Employment Opportunity & Accessibility

• Equal employment opportunity is provided to all individuals.
• The hiring process is designed to be accessible; accommodations are available for applicants who require assistance due to a disability.