Spanish Fluent | Personal Injury Pre-Litigation Case Manager

Overview

A growing legal technology organization is seeking a Pre-Litigation Associate to support personal injury cases from intake through resolution. This remote role, open to candidates anywhere in the United States or Canada, involves managing pre-litigation operations with accuracy, urgency, and care to help secure faster settlements and better outcomes for clients.

Responsibilities

• Open insurance claims and act as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Monitor treatment progression and outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete and accurate case files for demand.
• Communicate daily with clients to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met precisely.
• Identify and eliminate operational inefficiencies to improve speed and accuracy.
• Maintain high standards in documentation, file integrity, and communication.

Requirements

• Minimum of 3 years of experience in personal injury legal operations, case management, or insurance claims.
• Highly detail-oriented, organized, and self-motivated.
• Ability to execute processes effectively in fast-paced, high-volume environments.
• Clear and professional communication skills with clients, medical providers, attorneys, and insurers.
• Strong ownership of work with high standards for quality and accountability.
• Comfortable working independently in a remote setting with excellent time management skills.

Compensation & Benefits

• Salary range: $60,000 - $75,000 annually.
• Choice of medical, dental, and vision insurance plans for employees and their families.
• Additional insurance options including life, accident, and critical illness coverage.
• Flexible paid time off, sick leave, short-term and long-term disability.
• Observance of 10 US holidays and Canadian statutory holidays by province.
• Home office stipend.
• Retirement plans: 401(k) for US employees and RRSP for Canadian employees.
• Paid parental leave.
• Local in-person meet-up programs.
• Office hubs located in San Francisco and Toronto.

Location

• Remote position available to candidates based anywhere in the United States or Canada.

Equal Opportunity

The organization is committed to diversity and inclusion and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.