V108 - Bilingual Personal Injury Case Manager

Overview

This role supports clients throughout their personal injury legal matters by coordinating essential documentation and acting as a trusted point of contact. You will work closely with attorneys and paralegals to keep cases moving forward efficiently, with a focus on proactive, empathetic communication and accurate case management.

Responsibilities

• Own assigned follow-ups and complete responsibilities with minimal supervision
• Collaborate with attorneys, paralegals, and other team members to keep cases moving forward
• Escalate urgent concerns, case delays, or documentation issues to the appropriate legal team member
• Provide timely updates to attorneys and paralegals on case progress, documentation, coverage information, balances, and relevant findings
• Support post-intake file development by gathering and organizing required case information
• Assist with property damage coordination for auto accident cases when required
• Track outstanding balances after clients complete medical treatment
• Coordinate billing matters with medical providers to support accurate and timely processing
• Track medical record requests and update internal case files with accurate status information
• Persistently follow up on outstanding medical records, bills, and incomplete documentation
• Request medical records, bills, and supporting documentation from medical providers and healthcare facilities
• Handle approximately 30 mixed inbound and outbound calls per day with clients, medical providers, healthcare facilities, and insurance representatives
• Adapt to evolving procedures and expanded responsibilities as the position grows
• Maintain proactive, empathetic, and professional communication while balancing compassion with appropriate assertiveness
• Document client, provider, and insurance communications accurately
• Prepare and send letters of representation
• Identify missing or incomplete documents and conduct timely follow-up with the appropriate parties
• Use RingCentral to manage professional communications with clients and external parties
• Maintain complete, organized, accurate, and confidential electronic case files
• Serve as the main point of contact for clients, providing timely case updates and consistent communication throughout the case lifecycle
• Verify insurance coverage details and document findings within the appropriate internal systems

Requirements

• Full professional fluency in English and Spanish is required
• Availability to work Monday through Friday from 8:30 AM to 5:00 PM Pacific Time
• The daily schedule includes a 30-minute lunch
• Ability to manage approximately 30 mixed inbound and outbound calls per day
• Experience requesting, tracking, and organizing medical records and related documentation
• Familiarity with insurance coverage verification, medical provider billing, and balance tracking
• Ability to maintain accurate, complete, and confidential electronic case files
• Comfortable supporting personal injury matters, including auto accident cases and property damage coordination
• Proficiency with RingCentral for client and provider communications
• Reliable internet connection and a professional remote work environment

Preferred Qualifications

• Prior experience in personal injury case management, legal support, insurance coordination, medical records management, or a related role
• Experience communicating with clients, medical providers, healthcare facilities, and insurance companies
• Familiarity with legal case management systems, customer relationship management platforms, and electronic document management tools

Compensation & Benefits

• Monthly compensation range: $1,220 to $1,320 USD

Location

• Remote (United States of America)
• Work shift: 8:30 AM - 5:30 PM [PST][PDT]