Worker's Compensation Paralegal

Overview

This Workers’ Compensation Paralegal role supports Massachusetts workers’ compensation attorneys from intake through resolution. You will manage an assigned caseload of injured-worker claims, including gathering medical records, preparing filings with the Department of Industrial Accidents (DIA), tracking deadlines, and keeping clients informed. The position is critical to moving cases efficiently and helping clients receive the benefits they are owed.

Responsibilities

Case management

• Manage an assigned caseload of Massachusetts workers’ compensation claims from intake to closing.
• Open new files and gather injury details, employer and insurer information, and wage records.
• Track DIA deadlines, conciliations, conferences, hearings, and impartial medical exams in SmartAdvocate.
• Keep case notes, tasks, and follow-up dates current.

Filings and documents

• Prepare DIA claims, forms, and correspondence for attorney review.
• Draft settlement documents, including lump sum agreements, and prepare benefit calculations for attorney review.
• Organize exhibits and hearing packets.

Medical records and benefits

• Request, track, and review medical records and bills.
• Track weekly benefits, medical payments, and treatment authorizations.
• Coordinate with medical providers, insurers, and adjusters on payments and outstanding balances.

Client communication

• Serve as the main day-to-day contact for clients, providing regular and clear updates.
• Prepare clients for conciliations, conferences, hearings, and medical exams.
• Communicate with Spanish-speaking clients, either directly or through the firm’s resources.

Team support

• Work closely with WC attorneys and flag issues early.
• Coordinate with the personal injury team when a WC case has a related third-party claim.
• Support settlement closing and disbursement, including WC liens on third-party recoveries.

Requirements

• Paralegal certificate or associate's or bachelor's degree, or equivalent law firm experience.
• At least 2 years of paralegal or case manager experience in workers’ compensation.
• Working knowledge of Massachusetts DIA procedures and forms.
• Experience reviewing medical records and tracking medical bills.

Preferred Qualifications

• Plaintiff-side (injured worker) workers’ compensation experience in Massachusetts.
• Experience with SmartAdvocate or a similar case management system.
• Bilingual in English and Spanish.

Skills and Attributes

• Organized: manages many files and deadlines at once without missing details.
• Detail-oriented: produces accurate filings, calculations, and records.
• Client-focused: demonstrates patience, empathy, and respect.
• Clear communicator: writes and speaks plainly to clients, adjusters, and providers.
• Proactive: follows up without being asked and flags problems early.
• Team player: works effectively with attorneys, the PI team, and the disbursement team.
• Comfortable with technology: confident in SmartAdvocate and Microsoft Outlook, Excel, Word, and Teams.

Compensation & Benefits

• Not specified.

Location

• Massachusetts