02. Personal Injury Intake Specialist | Fully Remote | USD Payments

Overview

This role involves serving as the first point of contact for individuals seeking legal assistance in personal injury law. You will gather case details, coordinate consultations, and support a compassionate, professional client experience.

Responsibilities

• Serve as the first contact for leads via phone or email, providing a friendly and helpful experience
• Collect important information to understand client needs and assess how the organization can help
• Listen empathetically and guide individuals to appropriate resources within or outside the organization
• Complete legal forms and manage records of customer interactions
• Schedule and coordinate consultations with legal experts
• Follow up with clients to ensure needs are met and/or provide additional support
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork

Requirements

• Bachelor’s degree
• 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers
• Proficiency in managing calendars and information flow with accuracy and efficiency
• Demonstrated excellent organizational and time-management skills
• Ability to maintain discretion and confidentiality when handling sensitive information
• Permanently resides in Latin America
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection

Preferred Qualifications

• Previous experience in sales, customer service, or a legal background
• Bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written

Compensation & Benefits

• Fully remote work (from home; no onsite travel required)
• Paid Time Off: 2 weeks of paid leave and U.S. holiday recognition
• Wellness support: access to in-house psychological and wellness coaching services
• Holistic growth: free access to coaching programs supporting personal and professional development
• Exclusive learning access: free access to over 200 continuous improvement courses

Location

Permanently resides in Latin America. Fully remote.