AI Enablement and Practice Support Specialist

Overview

This role serves as an embedded operational and technology resource within assigned Practice Groups (PGs), helping attorneys and legal professionals optimize workflows, adopt AI-enabled tools, and improve day-to-day execution of legal work. The position bridges legal practice knowledge with technology enablement, process improvement, and user support.

Unlike a traditional trainer, this role requires practical legal operations experience and credibility within a law firm environment. The ideal candidate understands how legal work gets done, can engage credibly with attorneys and legal staff on workflow challenges, and is motivated by helping others work more efficiently. Curiosity about AI and emerging technology, plus comfort experimenting with new tools, is essential.

Responsibilities

AI & Legal Technology Enablement

• Champion the responsible use of AI tools, including Claude and other approved generative AI platforms, within legal workflows.
• Help attorneys and staff identify appropriate use cases for AI in drafting, summarization, research preparation, matter organization, knowledge retrieval, and administrative efficiency.
• Develop practical prompting strategies, templates, and best practices tailored to legal work.
• Support evaluation and rollout of new legal technology solutions and AI-enabled tools.
• Assist users in troubleshooting workflow and adoption challenges.

Embedded Practice Group Support

• Serve as the primary operational and technology support resource for assigned Practice Groups.
• Build strong relationships with attorneys, paralegals, and administrative staff to understand practice-specific workflows and pain points.
• Observe legal work processes and recommend improvements that enhance efficiency, consistency, and quality.
• Provide high-touch, day-to-day support for legal technology adoption and workflow optimization.

Training & User Enablement

• Deliver informal and structured training sessions focused on practical application of tools and workflows.
• Create user guides, quick-reference materials, process documentation, and best-practice resources.
• Provide individualized coaching and “at-the-desk” support for attorneys and legal staff.
• Reinforce change management initiatives through continuous engagement and follow-up.

Process Improvement & Operational Support

• Identify opportunities to standardize legal workflows and improve operational consistency across Practice Groups.
• Assist in documenting and refining procedures related to matter management, document workflows, collaboration tools, and AI utilization.
• Partner with Innovation, Knowledge Management, IT, and Practice Group leadership on operational initiatives.
• Gather user feedback and communicate enhancement opportunities to internal stakeholders.

Compliance & Risk Awareness

• Promote responsible and compliant use of AI and legal technologies in accordance with firm policies and client confidentiality requirements.
• Support adherence to information governance, data security, and ethical guidelines related to AI-enabled legal work.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3–7 years of experience in a law firm or legal services environment.
• Prior experience as a paralegal, legal operations specialist, litigation support analyst, legal assistant, or similar legal support role.
• Working knowledge of legal workflows, attorney support needs, and law firm operations.
• Experience supporting or training users on technology platforms and workflows.
• Experience working with generative AI platforms such as Claude, ChatGPT, or legal AI applications.
• Familiarity with document management systems, legal research tools, collaboration platforms, and workflow technologies.
• Excellent communication and relationship-building skills.
• Ability to translate technical concepts into practical, user-friendly guidance.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Strong interest in legal technology and process optimization.
• Experience in legal innovation, knowledge management, legal operations, or practice support functions.
• Familiarity with legal research tools.
• Change management or process improvement experience.
• Experience supporting multiple practice groups or business units.

Compensation & Benefits

• Variable income includes base salary plus performance bonuses.
• Employer-paid medical, telehealth, dental, life, short and long-term disability insurance.
• Voluntary vision and additional life coverages available.
• Employer matching 401k retirement plan.
• Flex Plan for medical and childcare expense savings.
• Generous paid vacation & sick days.
• 9 ½ paid holidays (including a floating holiday).
• Performance-based Incentive Plan.

Location

Primarily virtual setting with opportunities for in-person and virtual social gatherings.