Assistant Manager of Virtual Legal Support

Overview

This full-time exempt Virtual Legal Support Assistant Manager role supports attorneys and staff through a Virtual Legal Support (VLS) team operating across time zones for coverage in all 50 U.S. States. The position is fully remote with the following scheduled hours:

• 11am–8pm EST
• 10am–7pm CST
• 9am–6pm MST
• 8am–5pm PST

The role involves providing daily leadership and promoting the development of VLS. As an Assistant Manager, you will be available for your team during their shifts, which may include occasional weekend availability.

Responsibilities

• Monitor and optimize workflow
• Lead daily task tracking, identify bottlenecks, and partner with upper management to implement process improvements within the Direct Support service line
• Evaluate workload and deadlines and make recommendations to allocate resources effectively across the Direct Support service line
• Support new hire integration to the service line
• Facilitate interdepartmental communication
• Support change management initiatives
• Assist with escalation and issue resolution
• Maintain attention to detail and accuracy while navigating a high volume of communication

Department Overview

The Virtual Legal Support Team provides a range of legal support functions, including:

• Review of standing instructions to handle new matter intake
• Organize, save, and name documents to the firm’s Document Management System (DMS)
• Update case lists
• Submit vendor invoices and expense reimbursement
• Prepare shipping labels
• Prepare confidential and sensitive legal documents across all 50 states using templates and forms within Microsoft Suite programs
• Convert documents
• Run document comparisons
• Mark and run tables of content and authorities
• Prepare mail merges
• Format fillable forms
• Edit presentations

Requirements

• Minimum 2–5 years of relevant leadership experience in a large multi-location defense litigation firm
• Bachelor’s degree or equivalent combination of education and/or experience
• Law firm experience is required
• Advanced skillset using Microsoft Suite programs (e.g., Word, Excel, and PowerPoint)

Compensation & Benefits

• Yearly salary range: $70,000–$90,000
• The actual salary offered may be above or below the identified range based on a range of factors, including relevant skills, training, and experience, including the location where the position is filled.

Location

Fully remote. Coverage hours aligned to U.S. time zones:

• 11am–8pm EST / 10am–7pm CST / 9am–6pm MST / 8am–5pm PST