Associate Contracts Manager

Overview

This role is part of the Contracts team and provides practical contracting support across both new business and existing customer relationships, serving as a primary contact for renewals. The position focuses on negotiating and drafting renewals and related amendments, managing incoming contracting requests, maintaining standard templates, and ensuring contract records are accurate and up to date. You will also support transitions of existing customers to new templates and terms as needed.

You will work closely with Legal and Privacy teams and act as a primary point of contact for stakeholders including CSG, Sales, Finance, and others. The role involves managing a high volume of renewal activity, typically with short turnaround times. Responsibilities include preparing and negotiating renewal amendments and managing more bespoke amendments for legacy or non-standard agreements.

Responsibilities

• Manage the Contracts queue by reviewing, prioritizing, assigning, and progressing requests in a timely manner to keep new business and renewals moving efficiently through the contracting process.
• Review, draft, negotiate, and manage customer contracts and related documentation, including MSAs, order forms, amendments, renewals, and other commercial agreements.
• Support US Contracts Counsel on new business opportunities and bespoke contractual arrangements, and escalate complex or higher-risk matters as appropriate.
• Serve as a primary point of contact for contracting requests and questions from Sales, Account Managers, Customer Success, Finance, and other internal stakeholders.
• Draft, update, and maintain approved contract templates, documentation, and contracting policies for new business, renewals, amendments, and the migration of legacy customers to current contracting standards.
• Maintain current template versions and ensure the correct approved template and contracting position is used.
• Coordinate with Legal, Privacy, Finance, Sales, Customer Success, and other stakeholders to obtain input and approvals needed to complete contract workflows.
• Maintain accurate contract records, approvals, signatures, and related documentation across Salesforce, Conga, SharePoint, SimpleDocs, and other contract management systems.
• Track new business and renewal contracting activity and provide regular status updates to the Contracts team and relevant stakeholders.
• Identify opportunities to improve contracting processes, templates, guidance, and ways of working to support efficient and consistent contract management.
• Perform other contract management activities as needed.

Requirements

• Relevant experience in contract management, legal operations, sales operations, customer renewals, new business, or a similar business support role.
• Experience drafting, negotiating, and managing contracts, amendments, templates, or other business documents in a high-volume environment, supporting frequent contract requests from demanding Sales stakeholders within short turnaround times.
• Experience in a software or SaaS environment is helpful but not essential.
• Strong organizational skills, including the ability to prioritize competing requests and manage deadlines effectively.
• Excellent attention to detail with a consistent approach to document control, version management, and record keeping.
• Strong written and verbal communication skills, with confidence working with internal stakeholders.
• Proficiency with Microsoft Word and Excel.
• Comfortable learning and using systems such as Salesforce, SharePoint, Conga, and SimpleDocs.
• Ability to identify when a request falls outside an approved template or process and redirect or escalate appropriately.
• Interest in developing broader commercial contracting knowledge over time.

Preferred Qualifications

• Not specified.

Compensation & Benefits

• Base salary and commission plan.
• 23 vacation days, 10 sick days, 1 annual volunteer day, and 1 day off for your birthday.
• Medical, dental, and vision coverage at 96% of payroll cost for employee-only coverage level; 80% for employee plus dependent levels.
• Life and AD&D coverage equal to 1x your annual salary at no cost to you.
• 5% match on your 401(k), with no vesting schedule after your first 90 days.
• 1 fully paid volunteering day per year.
• Employee matching charity donation scheme.
• Options to lease an Electric Vehicle through a salary sacrifice scheme.

Location

Not specified.