Bilingual (English/Spanish) Plaintiff Personal Injury Demands Manager (Miami Lakes, FL)

Overview

An established and rapidly growing plaintiff personal injury law firm is seeking an experienced Personal Injury Demands Manager to lead their Demand Department remotely. This bilingual (English/Spanish) leadership role involves managing a high-performing team, improving operational efficiency, and delivering excellent client outcomes.

Responsibilities

• Lead, coach, and develop the Demand Department team
• Monitor and improve department productivity and quality
• Conduct performance reviews and coaching sessions
• Enhance workflows and operational efficiency
• Review key performance indicators (KPIs) and reporting
• Collaborate with firm leadership on departmental initiatives
• Ensure timely preparation of demands and case progression
• Resolve escalated client and operational issues
• Support hiring, onboarding, and employee development
• Foster a culture of accountability and excellence

Requirements

• Minimum 3 years managing legal teams
• Experience in plaintiff personal injury law
• Proven leadership of performance-driven teams
• Fluency in English and Spanish (both written and verbal)
• Proficiency with case management software such as Litify, Filevine, or similar
• Strong coaching, organizational, and team development skills
• Ability to analyze data, identify trends, and implement process improvements
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Proficient with reporting tools and Microsoft Office applications
• Reliable attendance, professionalism, and accountability

Preferred Qualifications

• Experience managing Demand, Pre-Litigation, Case Management, or Personal Injury operations teams
• Experience implementing workflow improvements, automation, and operational efficiencies
• Experience supporting departmental growth, workforce planning, and leadership development initiatives

Compensation & Benefits

• Competitive compensation package
• Paid Time Off: Accrual of 4.62 hours per pay period (approximately three weeks per year) for employees working 30+ hours per week
• Health Benefits: Eligibility starting the 1st day of the month following hire for employees working 30+ hours per week; employer covers 40-65% of premiums depending on plan choice; includes medical, dental (unlimited coverage), vision, and free mental health services
• Disability Benefits: Short-term and long-term disability coverage paid by the employer for employees working 30+ hours per week
• Life Insurance: Employer-paid life insurance equal to 1x earnings plus accidental death and dismemberment coverage for employees working 30+ hours per week
• Supplemental Insurance Options: Critical Illness, Accident, Cancer, Hospital Confinement Indemnity, Term Life, and Whole Life insurance
• Retirement: 401(k) plan eligibility for employees working 30+ hours per week; after one year of service, employer matches 100% of the first 3% of employee contributions and 50% of the next 2%, with immediate vesting

Location

Remote position

This opportunity is not open to unsolicited search firm assistance. Resumes submitted without a valid agreement will be considered the property of the employer with no fee obligation.