Client Coordinator (Florida-Based Paralegal)

Overview

Applicants must have paralegal experience in the state of Florida to be considered for this position.

This role is for a Client Coordinator in a fast-paced, dynamic environment within the claims industry. The position is fully remote, Monday to Friday from 8:30am to 5:00pm EST.

Responsibilities

• Respond promptly to inquiries from clients, physicians, nurses, or representatives acting on behalf of clients regarding questions, report status, concerns, or general information requests.
• Utilize systems and databases to enter or retrieve client or claimant information.
• Maintain daily communication with the Quality Assurance department regarding workflow and pending report status.
• Contact providers for assignment and update the database accordingly.
• File and archive both open and closed cases.
• Verify that all client information is current in the database and document client-specific guidelines or rules.
• Work independently and collaboratively with team members to ensure timely case resolution and documentation.
• Direct calls to appropriate departments as needed.
• Perform clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolving customer complaints and quality assurance issues.
• Notify management of any report issues or concerns.
• Ensure compliance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Requirements

Education and Experience

• High school diploma or equivalent required.
• Minimum of one year clerical experience or an equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.
• Paralegal experience in Florida is required.

Skills and Qualifications

• Proficient with general office equipment including computers, fax machines, copiers, and scanners.
• Knowledgeable in multiple software programs such as Microsoft Word, Outlook, Excel, and internet applications.
• Ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Typing speed of at least 40 words per minute.
• Ability to follow instructions and respond accurately to management directions.
• Demonstrates accuracy, thoroughness, responsibility for quality, and initiative to identify improvements.
• Exceptional communication skills.
• Ability to work independently, prioritize tasks, and manage time efficiently.
• Maintains confidentiality.
• Ability to stay focused under normal or heavy distractions.
• Ability to work well under pressure or stressful conditions.
• Ability to manage change, delays, or unexpected events appropriately.
• Adherence to all company policies and procedures.

Compensation and Benefits

• Competitive benefits package including medical, vision, and dental coverage.
• Paid time off.
• 401(k) retirement plan.

Location

• This is a 100% remote position.
• Work hours are Monday through Friday, 8:30am to 5:00pm EST.