Client Experience Assistant Legal Project Manager

Overview

An opportunity is available for a Client Experience Assistant Legal Project Manager to join a leading U.S. law firm with offices in Seattle, Portland, San Francisco, and Los Angeles. This position offers full remote flexibility within reasonable commuting distance of any of these offices.

Responsibilities

• Support attorneys and staff on high-volume legal matters to meet deadlines and client service expectations.
• Assist with implementing processes, technologies, and tools to improve efficiency and service delivery.
• Contribute to the development and maintenance of knowledge management resources, templates, and reference guides.
• Collect and organize data to support reporting on matter activity, staffing, and client needs.
• Utilize legal project management tools and other technology platforms to create efficiencies.
• Provide onboarding assistance for new personnel joining client projects.
• Coordinate with client teams and develop familiarity with relevant legal concepts and terminology.
• Assist in defining project scope, deliverables, and timelines in collaboration with program leadership.
• Track matter activity, budgets, and project progress under project leads' guidance.
• Provide administrative and task management support to ensure accountability across client teams.
• Support rollout of process improvements and participate in attorney training and coaching sessions.
• Prepare materials and reports to support performance tracking and client reporting.
• Coordinate updates to client-facing matter management sites and assist with data accuracy.
• Develop a basic understanding of law firm economics, billing, and matter types.
• Assist in collecting, organizing, and analyzing financial data for program leadership review.
• Track budgets, forecasts, and resource utilization, escalating issues as needed.
• Support preparation of reports on financial performance and operational trends for attorneys and clients.
• Serve as a point of contact for internal stakeholders and assist with client inquiries under program leadership direction.
• Coordinate communications between attorneys, staff, and client teams.
• Prepare agendas, take notes, and support follow-up for business review and client meetings.
• Assist in preparing client-facing reports, presentations, and other deliverables.

Requirements

• GED or High School Diploma with 4+ years’ experience in legal services or professional services industry, OR
• Bachelor's Degree with 2+ years’ experience in legal services or professional services industry; Paralegal certificate preferred.
• Familiarity with project management principles and/or process improvement methodologies.
• Ability to manage multiple priorities with strong attention to detail.
• Strong organizational and problem-solving skills with adaptability in changing environments.
• Excellent interpersonal and communication skills in English, both verbal and written, across all organizational levels.
• Experience working collaboratively in a fast-paced, service-oriented environment.
• Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint.
• Familiarity with analytics tools such as Power BI preferred.
• Willingness to learn new technologies quickly and apply them effectively.
• Availability and willingness to work overtime as needed.

Compensation & Benefits

Washington State

• Annual salary range: $106,000 to $119,000 ($54.36 to $61.03 hourly), adjusted based on education, training, experience, and other job-related factors.
• Eligibility for bonus, health insurance with optional HSA, long-term disability, dental insurance, vision care, telemedicine and virtual short-term counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays annually, and employee assistance program.
• Initial vacation benefit: 15 days per year; sick leave: 11 days per year, accrued bi-weekly.
• Additional voluntary programs: accident insurance, life insurance, disability, long-term care, and pet insurance.
• Commuter and transit programs available.

California (Los Angeles and San Francisco)

• Los Angeles salary range: $106,000 to $119,000 ($54.36 to $61.03 hourly).
• San Francisco salary range: $123,000 to $137,000 ($63.08 to $70.26 hourly).
• Salary adjusted based on experience and other job-related factors.
• Benefits similar to Washington State including bonus eligibility, health insurance with optional HSA, long-term disability, dental, vision, telemedicine, life insurance, Flexible Spending Accounts, backup care, 401(k), vacation, sick time, employee assistance program, and voluntary insurance programs.
• Commuter and transit programs available.

Location

Positions are available in Seattle, Portland, San Francisco, and Los Angeles with full remote flexibility within reasonable commuting distance of these offices.

This job description outlines the general nature and level of work performed by individuals assigned to this position and is not intended to include all duties and responsibilities.