Commercial Contract Specialist

Overview

This role serves as the primary commercial resource for the sales team and as the front line for legal intake and triage. The Commercial Contracts Specialist drafts, reviews, redlines, and negotiates customer and vendor agreements to keep deals moving while managing commercial and contractual risk. You will also own the intake and triage process for legal matters across the business, determining what can be handled internally versus what requires outside support, and managing the panel of outside counsel and advisors engaged to support the organization.

The position combines hands-on commercial contract work with legal operations responsibility, supporting both contract execution and broader legal-operations decisions.

Responsibilities

Commercial Contracts

• Draft, review, redline, and negotiate customer agreements and, as needed, vendor agreements in collaboration with relevant business leaders.
• Own non-disclosure agreement (NDA) letters and wording.
• Serve as the primary commercial resource for the sales team by reviewing contractual terms and conditions, providing feedback on how they compare to terms reviewed for similar situations, and recommending changes to improve the organization’s position in negotiations.
• Manage contract risk across the customer and vendor contract portfolio.
• Monitor and proactively manage existing vendor agreements, ensuring they are renewed in an orderly and considered fashion with a focus on maximizing value.
• Identify opportunities to improve performance and drive business results across the vendor portfolio.

Legal Operations

• Own intake and triage of legal matters, determining what can be handled internally and what requires outside support.
• Select and engage outside firms and individual attorneys for matters requiring outside support.
• Manage the panel of external counsel, IP counsel, and insurance brokers.

Requirements

• 5+ years’ experience drafting, reviewing, redlining, and negotiating commercial agreements.
• Bachelor’s degree, or equivalent practical experience gained through a contracts, procurement, or legal-support career path; formal legal qualification is not required.
• Demonstrated ownership of customer-side agreements end to end, including NDAs, order forms, master services or subscription agreements, and associated schedules.
• Experience negotiating vendor, supplier, or procurement agreements and managing renewals across a contract portfolio.
• Experience acting as the primary commercial contact for a sales organization in a fast-moving, target-driven environment.
• Experience instructing and working with outside counsel or external advisors on matters outside internal capability.

Preferred Qualifications

• Depth of commercial contracting practice built in an in-house legal, deal desk, or procurement function, with exposure to a recognised contracting methodology or playbook.
• Experience in B2B SaaS or another high-growth technology business with a subscription revenue model.
• Familiarity with contract lifecycle management and e-signature tooling (for example Ironclad, Ivalua, DocuSign, or Conga), and with reporting on contract cycle-time metrics.
• Working knowledge of data protection and information security terms, including GDPR, UK GDPR, and US state privacy laws.
• Experience negotiating with counterparties across both US and UK/EMEA jurisdictions.
• Experience building contract playbooks, templates, and self-serve processes that reduce legal bottlenecks.
• Exposure to legal operations activities such as outside counsel panel management, spend tracking, or insurance renewals.

Compensation & Benefits

• Starting pay is determined by factors including location, skills, experience, market conditions, and internal parity. Salary/Total Cash Compensation (TCC) is one component of the Total Rewards package.
• Unlimited Paid Time Off (flexible PTO policy based on trust).
• Quarterly wellness benefit incentive dedicated to improving health and well-being.
• Comprehensive insurance: health and life coverage for you and your family.
• Bonus plan subject to company or individual performance.
• Equity program with additional options tied to tenure and performance.
• Career growth through an internal mobility program.
• Learning & Development: access to workshops and courses.

Additional Information

• Equal opportunity employer committed to an inclusive, accessible workplace and a harassment-free environment with equitable treatment.
• Reasonable adjustments are available during recruitment or in the role—applicants are encouraged to request them.
• In certain locations, the employer participates in the E-Verify program as required by law.

Education & Skills Summary (Knowledge, Skills, and Abilities)

• Experience drafting, reviewing, redlining, and negotiating commercial agreements (formal legal training not required).
• Strong understanding of commercial terms and conditions and commercial contracts.
• Strong negotiation and communication skills; ability to act as a trusted commercial partner to sales.
• Ability to influence others and build effective relationships with business and external stakeholders.
• Sound judgment for triaging legal and contractual risk, including knowing when outside counsel is needed.
• Comfort managing relationships with outside law firms, individual attorneys, and external advisors.
• Strong organizational skills; ability to manage high-volume contracts and matters concurrently.
• Ability to explain contractual and legal concepts clearly to non-legal stakeholders.
• Reliable, accurate, able to work independently, and committed to continuous improvement.