Compliance Administrative Assistant - US Remote

Overview

A specialized division within a leading technology organization is seeking a Compliance & Risk Administrative Assistant to support compliance incident resolution, legal case management, and insurance claims processing. This role is critical in safeguarding the organization by monitoring operational risks, coordinating with legal teams, lenders, and vendors, and executing compliance audits.

Responsibilities

Case Management & Operations Monitoring

• Monitor and route incoming cases and alerts daily across platforms such as Salesforce and chat systems to identify risks, complaints, or resource needs.
• Review, tag, and process sensitive tasks including client remediations, legal cases, questionnaires, and compliance certifications.
• Track new client contractual terms and train teams on compliance requirements per Service Level Agreements (SLAs).
• Create and maintain Standard Operating Procedures (SOPs) for compliance and case management workflows.

Legal, Claims, & Incident Processing

• Initiate and organize legal cases within Salesforce and secure corporate network drives.
• Investigate claims by analyzing account documents, recorded calls, contracts, attestations, and field data such as photos and license plate recognition information.
• Manage lender escalations, request indemnifications, and collaborate with internal legal teams.
• Notify vendors to engage insurance providers, open claims independently if vendors delay, track claim progress, and secure indemnifications.

Compliance Audits & Data Analysis

• Prepare and monitor monthly internal audit spreadsheets, verify documentation, and route compliance paperwork via electronic signature platforms.
• Conduct specialized client and regulatory audits.
• Perform physical and user access audits including Clean Desk policies, background check validations, platform user access logs, and Do Not Use (DNU) list reconciliations.
• Analyze operational data to report on production trends, vendor probations, and open compliance remediation logs to department leadership.

Required Skills

• Exceptional organizational skills to manage high-volume case streams, client templates, and audit schedules.
• Clear and direct communication skills for handling sensitive vendor escalations, insurance claims, and legal partnerships.
• Comfort and experience in resolving complaints, incidents, operational issues, claims, compliance breaches, and legal matters.
• Ability to analyze datasets, track production trends, and extract actionable insights.

Basic Requirements

• High School Diploma or G.E.D.
• Minimum 2 years of experience in compliance, legal operations, risk management, or insurance claims processing.
• Legal authorization to work indefinitely in the U.S. (Employer sponsorship not available).

Compensation & Benefits

• Target base salary range: $45,760 USD (actual offer based on knowledge, skills, and experience).
• Incentive bonus plans.
• Medical, dental, and vision benefits.
• 401(k) plan with company match.
• 10 paid holidays.
• Generous paid time off packages.
• Employee stock purchase plan.
• Paid parental and family leave.

Location

• This is a remote position open to candidates located anywhere in the United States.

Additional Information

• No travel or relocation required.
• Referral payment plan available.

Equal Employment Opportunity

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

The organization is committed to providing an inclusive and accessible recruiting experience. Candidates with disabilities or health conditions may request accommodations during the hiring process.