Contract Operations Support Specialist

Overview

The organization is seeking a Contract Operations Support Specialist to support the execution, implementation, and maintenance of commercial contract operations processes. This role helps ensure accurate and timely implementation of customer agreements, manages contract administration activities, and administers quality control reviews. The specialist will partner with cross-functional teams on business initiatives, system enhancements, and operational improvement projects.

Responsibilities

Contract Implementation & Administration

• Accurately implement and maintain independent customer and Group Purchasing Organization (GPO) agreements in accordance with established business requirements and standard operating procedures.
• Perform quality control reviews to validate contract setup, pricing, and customer eligibility, ensuring compliance and minimizing operational risk.
• Monitor and resolve contract implementation issues while maintaining high levels of accuracy and service excellence.

New Account Setup & Customer Data Management

• Process New Account Request (NAR) workflows and ensure accurate customer master data is maintained across all applicable business systems.
• Coordinate account setup, maintenance, and data governance activities to support contract execution and customer onboarding.
• Partner with internal stakeholders to investigate and resolve customer and account-related discrepancies.

Quality & Operational Excellence

• Execute quality control processes to ensure data accuracy, contract compliance, and operational consistency.
• Identify process gaps and recommend solutions that improve efficiency, standardization, and customer experience.
• Support audits, documentation reviews, and process governance activities.

Project & Continuous Improvement Support

• Participate in cross-functional business initiatives, process improvement efforts, and system enhancement projects.
• Support project activities including requirements gathering, testing, user acceptance testing (UAT), training, implementation, and post-launch support.
• Contribute to Lean, Kaizen, and operational excellence initiatives that drive productivity and process simplification.

Cross-Functional Collaboration

• Build strong partnerships with Commercial Sales, Commercial Operations, Customer Service, Contracting, GPO Administration, and Business Process Excellence teams.
• Serve as a trusted operational resource by providing timely support, issue resolution, and expertise related to contract administration processes.
• Collaborate across teams to support strategic business objectives and ensure successful execution of customer agreements.

Qualifications

Essential Qualifications

• Effective communicator with experience partnering with multiple stakeholders to resolve issues and support customers.
• Experience supporting system enhancements, User Acceptance Testing (UAT), process improvements, and operational excellence initiatives focused on efficiency and standardization.
• Strong organizational, analytical, and problem-solving skills with a high attention to detail and ability to manage competing priorities.
• Proficiency with business systems and tools such as SAP, Docusign, Microsoft Office, and other enterprise applications.
• Ability to support projects by assisting with planning, testing, training, implementation, and ongoing process optimization.
• Proven ability to manage multiple operational processes such as vendor onboarding, account maintenance, and mailbox management.

Preferred Qualifications

• Bachelor’s degree or Associate’s degree with equivalent work experience preferred.
• Experience in contract administration, commercial operations, customer support, or related business functions.
• Knowledge of contract implementation, customer account setup, process improvements, audits, and managing multiple priorities in a fast-paced environment.
• Experience implementing customer agreements and pricing programs, ensuring accuracy and compliance.
• Some knowledge of quality control reviews, document management, approval workflows, and electronic records administration.
• Experience with GPOs, healthcare contracting, wholesaler operations, or commercial operations processes preferred.
• Project management experience preferred.

Compensation & Benefits

• For U.S. based positions only, the pay range for this position is $78,400.00-$117,600.00 Annual.
• It is not typical for an individual to be hired at or near the top of the pay range, and compensation decisions are dependent on the facts and circumstances of each case.
• Specific compensation offered may be influenced by skills, qualifications, experience, and location.
• This position may be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• Benefits may include medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

• We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• For this opening, employment is conditioned upon the successful completion of a drug screen (as applicable).
• Relocation Assistance Provided: No
• Application Deadline: October 14, 2026