Court Coverage Specialist

Overview

This role supports legal coverage on short timelines by coordinating attorney assignments for court hearings. You will maintain a live book of open hearings and use phone, text, and email outreach to secure attorney coverage before deadlines.

Responsibilities

• Maintain and manage a live portfolio of open court hearings, working daily to secure the right attorney commitment before the hearing date
• Negotiate fees in real time, handle counteroffers, and extend above-standard offers when the market is tight while protecting margin
• Triage a fast-moving pipeline by prioritizing competing hearings and making sound judgment calls quickly
• Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset
• Onboard and support attorneys by walking new attorneys through how coverage works, answering questions, and serving as the go-to contact
• Keep law-firm clients updated on hearing status to build trust and prevent surprises
• Maintain accurate records by logging activity, confirming assignments, and keeping the pipeline up to date
• Contribute to process improvements by identifying recurring coverage gaps and sharing ideas in daily huddles and team meetings

Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation (examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service)
• Comfortable and efficient on the phone with strong verbal and written communication
• Highly organized with the ability to manage many open items at once without letting anything slip
• Calm and decisive under deadline pressure
• Tech-comfortable and able to quickly learn new platforms
• High school diploma or equivalent

Preferred Qualifications

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment
• Track record of hitting or exceeding KPIs in a metrics-driven role
• Familiarity with CRM or scheduling tools
• Exposure to legal, court, or collections operations
• Comfortable on Mac OS and Google Workspace

Compensation & Benefits

• Pay: $20–$22 per hour (full hourly range; no sales commission). Starting rate depends on experience.
• Growth: promote from within, with a defined ladder toward senior specialist and supervisor roles
• Benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) with Company Matching
  • Paid Time Off
  • 7 Paid Company Holidays
  • 4 Floating Holidays per Year
  • Life Insurance and AD&D Insurance
  • Long-Term Disability
  • Health Care Reimbursement Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account
  • Employee Assistance Program (EAP)
  • Pet Insurance

Location & Schedule

• Location: Remote (Florida)
• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
• Job type: Full-time

Equal Opportunity

The organization is an equal opportunity employer and is committed to creating an inclusive environment for all employees.