Director of Firm Operations & Client Services

Overview

This role involves leading firm operations and client services for a plaintiff-side litigation law firm. This is a direct-hire, fully remote position for an experienced legal operations professional who can manage multiple priorities across operations, finance, HR, and client support.

Reporting directly to firm leadership, the Director will help shape day-to-day operations while supporting the firm’s growth and client experience.

Responsibilities

• Manage financial reporting, budgeting, cash flow forecasting, and operational performance metrics
• Prepare recurring financial and pipeline reports for firm leadership
• Coordinate payroll, oversee employee benefits administration, manage onboarding, and support HR compliance across a multi-state remote workforce
• Manage vendor relationships, software licensing, operational budgets, and office systems
• Administer user access, onboarding/offboarding, and support technology platforms, including legal and business management systems
• Serve as the primary client contact for case updates, settlement communications, and general client support
• Coordinate intake operations from initial inquiry through signed engagement
• Monitor referral sources, marketing performance, and operational efficiency
• Support legal staff with administrative and case-related projects as needed

Requirements

• Prior experience in legal operations, law firm administration, business operations, or office management
• Experience overseeing financial reporting, budgeting, forecasting, and operational planning
• Strong Excel or Google Sheets skills, including formulas, pivot tables, and financial modeling
• Experience administering payroll, employee benefits, and HR processes
• Comfort managing vendor relationships, contracts, and operational systems
• Experience administering legal case management platforms such as Clio, Filevine, MyCase, or similar software preferred
• Excellent communication skills with the ability to build strong client relationships
• Ability to work independently in a fully remote environment
• Bachelor’s degree preferred; equivalent professional experience will also be considered

Compensation & Benefits

• Base salary: $100,000-$130,000 annually, depending on experience
• Performance-based bonus opportunity
• Comprehensive medical, dental, and vision insurance
• 401(k) with employer contribution
• Fully remote workplace
• Direct access to firm leadership with significant autonomy and opportunities to influence operations

Location

This position is fully remote.