eDiscovery Hosting Analyst

Overview

This role involves hosting and document-production support to prepare data for attorney review and for production workflows. Responsibilities include user and case administration, loading and searching data, index management, and conversion/export tasks to support end-to-end productions.

Responsibilities

• Perform hosting activities necessary to prepare data for attorney review, including:
  • User and case administration
  • Loading documents
  • Performing searches
  • Index management
• Perform hosting activities necessary to prepare data for production, including:
  • Conversion to TIFF or PDF
  • Branding
  • Exporting documents
  • Load file generation
• Answer and appropriately handle incoming service requests via multiple channels (email, ticketing system, voicemail, phone, IM, and in person); escalate problems when appropriate.
• Conduct quality control evaluations of each process performed.
• Work effectively as part of a project team.
• Solve basic technical issues, including:
  • User access errors
  • TIFF conversion errors
  • File loading errors
• Perform end-to-end document productions.
• Assist with resolution of software issues related to supported applications.
• Provide support for escalated service requests, including problem identification and resolution.
• Solve moderate technical issues, including:
  • Document permission errors
  • Production export errors
  • Custom object troubleshooting
  • Data normalization
• Ensure compliance with policies and procedures.
• Provide assistance and guidance to other team members.

Requirements

• BA/BS degree.
• 2 years’ experience in a litigation support environment working with eDiscovery systems in terabyte-sized matters preferred.
• Proficiency with data hosting services, including:
  • Case administration
  • Loading data into database applications
  • Performing queries
  • Preparing exports
• Strong communication skills (written, verbal, presentation, and facilitation), with the ability to explain technical concepts to non-technical staff clearly.
• Customer service oriented; willing to work additional hours as necessary, including weekends.
• Strong organizational skills; able to manage multiple projects in a fast-paced environment with tight time deadlines.
• Proficiency in MS Office applications and operating systems preferred.
• Experience with software applications common to the eDiscovery process, including processing and hosting tools.
• Strong analytical and problem-solving skills; able to work independently and in a team environment.
• Maintains high quality standards and attention to detail in work product.

Compensation & Benefits

Not specified.

Location

Remote (as indicated in the posting).