Full-Time Remote Legal Intake Representative

Overview

Full-Time Legal Intake Representative

• Position Type: Remote (Tennessee Residents Only)
• Compensation: $16/hour

This role serves as the first point of contact for individuals seeking legal assistance. You will manage a high volume of inbound calls, communicate with empathy and professionalism, and accurately capture client information to support proper routing and intake.

Responsibilities

• Serve as the primary initial point of contact for potential clients seeking legal assistance
• Conduct empathetic, thorough conversations to gather necessary context, missing details, and vital background information
• Enter complex inquiry details accurately into intake management systems while maintaining high standards for spelling, grammar, and detail
• Multi-task between phone calls and internal systems to route inquiries to the correct department
• Maintain reliable attendance and be prepared for scheduled shifts to ensure continuous client support

Requirements

• Exceptional communication skills, including strong verbal and written communication, excellent diction, flawless grammar, and precise spelling
• Client-first mindset with a warm, professional tone that demonstrates empathy and active listening
• Fast, accurate typing skills and comfortable working knowledge of Microsoft Windows and basic office applications
• Strong work ethic, exceptional punctuality, and dependable attendance

Preferred Qualifications

• Bilingual capability is highly valued, especially Spanish fluency

Home Office & Technical Requirements

Candidates must have a workspace that meets the following standards:

• Equipment Provision: Use personal equipment that meets technical requirements during the initial introductory period. Company-issued hardware will be provided upon successful completion.
• Operating System: Must run Windows 11 or higher (Apple/Mac products, Chromebooks, and tablets are not compatible with the systems) and have at least 1GB of space.
• Internet Connection: A direct, wired Ethernet connection is required. Wi‑Fi, cellular hotspots, DSL, satellite, or dial-up connections are strictly prohibited for primary use.
• Internet Bandwidth: Minimum speeds of 50 Mbps download and 10 Mbps upload.
• Audio Gear: A wired USB headset with a microphone.
• Display Setup: A screen with a minimum resolution of 1600X900. A dual monitor setup is highly recommended.

Compensation & Benefits

• Compensation: $16/hour (listed twice in the original description)
• Employee Stock Ownership Plan (ESOP): Share in company profits and long-term financial growth
• Health Insurance: Medical, dental, and vision coverage options
• Paid Time Off (PTO): Paid time off
• 401(k) Retirement Savings: Competitive 401(k) plan with company matching contributions
• Life Insurance: Employer-provided coverage
• Legal Assistance Programs: Specialized legal support benefits for you and your household
• Waiting period may apply

Location

Remote position with eligibility limited to Tennessee Residents Only.

Equal Opportunity Employer

The employer is an Equal Opportunity Employer and is committed to fostering an inclusive workplace free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.