Hearing Level Paralegal

Overview

This position provides support to attorneys and representatives for hearing level cases. The Case Manager is responsible for developing and handling assigned cases from the time a hearing is scheduled through the time a decision is made from an Administrative Law Judge (ALJ). This role serves as the main contact between the claimant and the hearing representative.

Responsibilities

• Maintain client files and routinely update and check case statuses with a focus on deadlines
• Draft letters, correspondence, and legal documents to send to ALJs and medical providers, ensuring accuracy and attention to detail
• Independently monitor and handle all case statuses that reflect deadlines with the Social Security Office of Hearings Operations
• Serve as the primary contact for assigned clients via phone or in person to determine their needs
• Send detailed emails to attorneys and representatives outlining all communications with clients or related to clients
• Triage incoming mail related to assigned clients and process as necessary
• Request records from medical providers
• Follow up with medical providers as needed to ensure receipt of requested documentation
• Review medical records for date ranges and remove duplicates as necessary using a PDF viewer
• Download and upload supporting documents, letters, and related materials using the Social Security Administration’s Business Services online
• Request and collect information from clients, including releases and other required documentation
• Assist other Case Managers as necessary to support a team-based environment
• Answer incoming phone calls

Requirements

• Associate degree and/or paralegal certificate or two years of relevant work experience is required
• Bachelor’s Degree or higher is preferred
• Customer service skills and experience are required
• Experience with multi-line phone systems, Microsoft Office Suites, and data entry is required

Preferred Qualifications

• Prior legal and/or Social Security experience

Compensation & Benefits

• Paid Time Off (PTO)
• Company Paid Holidays
• Employee Assistance Program
• 401k Plan (Roth & Pre-Tax)
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Short & Long Term Disability Insurance
• Health Savings Account (HSA)

Location

This position may be performed in-office, hybrid, or remotely depending on the candidate’s location and business needs.