Senior Project Manager, Client Services

Overview

The organization is seeking a Senior Project Manager responsible for managing an eDiscovery case or client annual budget, consulting clients on eDiscovery best practices, and identifying delivery paths that reduce costs, increase speed of delivery, and leverage the organization’s technologies to improve client satisfaction.

Senior Project Managers plan, monitor, and manage internal and external project communications for pod members. The role also includes workflow consultation, driving development of standards, and participating in day-to-day eDiscovery support activities.

Responsibilities

• Respond to client requests and consult clients on managing scope, execution, and overall delivery of solutions in line with industry best practices and internal standards.
• Train and develop team members on workflows and eDiscovery best practices.
• Initiate client work by creating work orders for tasks related to data processing, review, and production.
• Communicate scope and deadline expectations to internal and external stakeholders.
• Manage internal and external project communications for pod members.
• Provide workflow consultation.
• Drive development of standards and participate in daily eDiscovery support activities for clients.

Requirements

• Bachelor’s degree (Masters or JD a plus) or equivalent experience.
• 6+ years of work experience with at least four years of eDiscovery project management experience.
• 5+ years of successful experience in a law department, law firm, and/or a legal consulting firm or eDiscovery provider.
• Relativity experience required.
• Excellent eDiscovery skills to provide consultation and create client and project solutions that drive technology/workflow use to reduce overall client costs, improve speed, and/or deliver a higher-quality product.
• Ability to quickly learn and develop a deep understanding of internal workflows, tools, and documentation to act as an internal escalation resource.
• Ability to work independently and in a team environment.
• Strong communication skills to convey instructions, identify issues, propose solutions, and manage conflicts through written (email and forms-based formats) and verbal communications.
• Project management skills to manage client relationships and execute projects to completion.
• Flexibility and adaptability to handle a changing and growing workload.
• Strong project management skills, including the ability to interpret instructions provided in written and oral form.

Preferred Qualifications

• (Masters or JD) is a plus.

Compensation & Benefits

• This role is eligible to participate in an annual bonus or incentive program.
• The organization offers a quality comprehensive benefits package including:
  • Medical, dental, and vision
  • 401k with company match
  • Company-paid benefits: Life & AD&D, short- and long-term disability, telemedicine, and other wellness plans
  • Generous Flexible PTO program and paid volunteer days
  • Voluntary insurance plans including accident, hospitalization, and critical illness, as well as pet insurance

Location

• Duties are performed in a typical office environment while at a desk or computer table.

Work Environment and Physical Demands

• Ability to use a computer, communicate over the telephone, and read printed material in a quiet, professional setting.
• Periodic on-call availability and occasional work outside normal working hours (evenings and weekends).

Equal Opportunity

The organization is an Equal Opportunity Employer and hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.