Overview
Remote role focused on legal technology adoption. This position involves serving as a trusted advisor to lawyers and supporting customer success in understanding, adopting, and realizing value from an AI platform for legal workflows.
Responsibilities
- Engage Lawyers as Primary Users
- Build trusted relationships with lawyers across law firms, corporate legal teams, service providers, and public sector organizations
- Understand customer workflows, pain points, and opportunities for transformation
- Serve as a credible peer who can engage partners, associates, and in-house counsel confidently
- Drive Pre-Sales and Adoption Conversations
- Partner with Pre-Sales Engineers and Account Executives to support discovery, positioning, and solution alignment
- Lead tailored product demonstrations that connect AI capabilities to real legal use cases
- Help secure the “legal win” by ensuring lawyers understand and believe in the value of AI solutions
- Enable Post-Sales Adoption and Value Realization
- Support onboarding, training, and ongoing engagement to drive sustained usage and adoption
- Guide customers through workflow transformation and AI integration into legal processes
- Partner with Customer Success Managers to ensure adoption translates into growth and measurable impact
- Act as Voice of the Legal Customer
- Provide structured feedback to Product Marketing, Product, and Engineering on customer needs, usability, and adoption barriers
- Help refine product capabilities to better serve attorney workflows
- Contribute to playbooks, best practices, and scalable assets for customer engagement
- Bridge Legal and Technical Workflows and Knowledge
- Translate complex AI capabilities into practical, actionable insights for legal professionals
- Help customers understand how AI products will impact specific practice areas and workflows
- Support internal teams in understanding legal user needs and behaviors
Qualifications
- Minimum Qualifications and Requirements
- Juris Doctor (JD) and Bar admission
- 10+ years of experience practicing law at a law firm [AmLaw is a plus] and/or in-house legal team (litigation experience preferred)
- Strong understanding of legal workflows and challenges faced by lawyers
- Excellent communication and presentation skills, with the ability to engage both legal and executive audiences
- Curiosity about AI and its potential to transform legal work
- Ability to operate comfortably in cross-functional and fast-moving environments
- Preferred / Plus
- Experience in client-facing roles (e.g., client advisory, legal tech, or business development)
- Hands on experience with legal AI tools, including Relativity aiR
- First-hand knowledge of litigation workflows
Compensation & Benefits
- Competitive base salary
- Annual performance bonus
- Long-term incentives
- Expected salary range: $212,000 and $318,000
- Final offered salary will be based on factors including depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical to allow for future meaningful salary growth in this position.
Location
Remote. Reporting to the Senior Director, Legal AI Consulting, based in the US.