Spanish Bilingual | Personal Injury Pre-Litigation Case Manager

Overview

The organization is seeking a Pre-Litigation Associate to help drive case progress from intake through resolution for personal injury matters. This remote role supports early-stage case work with a focus on accuracy, urgency, and client care.

Responsibilities

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Ensure treatment progression and stay aware of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete, accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Spot and eliminate operational inefficiencies to drive speed and accuracy.
• Uphold the highest standards in documentation, file integrity, and communication.

Requirements

• 3+ years of experience in personal injury legal operations, case management, or insurance claims.
• Detail-oriented, highly organized, and self-motivated.
• Ability to execute processes reliably in fast-paced, high-volume environments.
• Clear, professional communication with clients, medical providers, attorneys, and insurers.
• Strong ownership mindset with high standards for quality and accountability.
• Comfortable working independently in a remote setting with strong time management skills.

Compensation & Benefits

As part of a total rewards package, benefits and perks (for full-time employees) include:

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.

Location

• Remote role that can be based anywhere in the United States.

Equal Opportunity & Hiring Notes

• Equal opportunity employer committed to diversity and inclusion.
• Does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• The organization does not accept resumes or expressions of interest via email or social media messages; applications must be submitted through its careers page.
• During the recruiting process, AI notetakers and other recording devices may be used. If interviews are conducted with consent, conversations may be recorded and summarized into notes for internal use; recording is optional and declining will not affect candidacy.