Spanish Bilingual | Personal Injury Pre-Litigation Case Manager

Overview

This role supports pre-litigation personal injury cases during their critical early stages, helping drive accurate and timely case progress from intake through resolution. You will work independently in a remote, high-volume, detail-critical environment to ensure clients and attorneys receive complete, well-documented files.

Responsibilities

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Ensure treatment progression and maintain awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete, accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Spot and eliminate operational inefficiencies to drive speed and accuracy.
• Uphold the highest standards in documentation, file integrity, and communication.

Requirements

• 3+ years of experience in personal injury legal operations, case management, or insurance claims.
• Highly detail-oriented, organized, and self-motivated.
• Strong process execution skills in fast-paced, high-volume environments.
• Clear, professional communication with clients, medical providers, attorneys, and insurers.
• Ownership mindset with high standards of quality and accountability.
• Comfortable working independently in a remote setting, with strong time management skills.

Compensation & Benefits

Full-time employees are eligible for a total rewards package that includes:

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• Home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.

Location

Remote role based anywhere in the United States.

Additional Information

• The organization may use AI notetakers and other recording devices in the recruiting process. If you interview and consent, conversations may be recorded and summarized into notes for internal use. Recording is optional, and declining will not affect candidacy.
• Equal Opportunity: The employer is committed to diversity and inclusion and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.