Legal Admin

Overview

This role involves timely and accurate processing of consumer disputes while ensuring compliance with applicable regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and Consumer Financial Protection Bureau (CFPB) regulations and guidelines.

Schedule

• Monday through Friday
• 8:00am to 5:00pm (regular business hours)

Responsibilities

• Process and resolve consumer disputes accurately and within established organizational timelines.
• Review dispute information and supporting documentation to ensure appropriate handling and resolution.
• Maintain accurate team and individual performance to align with established goals and expectations.
• Identify and escalate potential compliance concerns, errors, or issues that may impact the consumer organization.
• Manage multiple tasks and priorities while maintaining accuracy, productivity, and quality in a fast-paced environment.
• Demonstrate consistent attention to detail and accountability for assigned work.
• Collaborate with team members and leadership to meet department objectives and performance expectations.
• Create and remit standardized or ad hoc letters to consumers and authorized third parties regarding the status of dispute resolution.
• Perform all duties in a manner compliant with applicable laws and regulations governing the industry, including but not limited to the FDCPA, FCRA, and CFPB.

Requirements

Must Have

• Minimum High School Diploma or Equivalent work experience.
• Strong computer skills including MS Office (WORD & EXCEL).
• Proficient 10-key skills.
• Ability to type at least 60 wpm.
• Ability to adapt to changing circumstances.
• Ability to multi-task and work in a fast-paced environment.
• Strong written communication skills.
• Knowledge of existing credit and collection laws preferred.
• Strong analytical and problem-solving skills.

Compensation & Benefits

Salary

• $16.50/hour

Additional Compensation and Benefits

• Medical, Dental, and Vision insurance from premium providers
• 401K with matching
• Company-paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off, Wellness Days, and Paid Holidays
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more

Location

• Can work from home in the domestic United States
• Dallas (as referenced in the role description)

Equal Opportunity Employer

The employer is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal law.