This role supports adoption of legal AI solutions with practicing or former attorneys. Responsibilities span the customer lifecycle, partnering with lawyers as primary users while working across product, engineering, and sales teams to drive real-world value from AI-powered legal tools.
The position reports to the Senior Director, Legal AI Consulting, based in the US.
Build trusted relationships with lawyers across law firms, corporate legal teams, service providers, and public sector organizations
Understand customer workflows, pain points, and opportunities for transformation
Engage confidently with partners, associates, and in-house counsel
Partner with Pre-Sales Engineers and Account Executives to support discovery, positioning, and solution alignment
Lead tailored product demonstrations connecting AI capabilities to real legal use cases
Help secure the “legal win” by ensuring lawyers understand and believe in the value of AI solutions
Support onboarding, training, and ongoing engagement to drive sustained usage and adoption
Guide customers through workflow transformation and AI integration into legal processes
Partner with Customer Success Managers to ensure adoption translates into growth and measurable impact
Act as a voice of the legal customer by providing structured feedback on needs, usability, and adoption barriers to Product Marketing, Product, and Engineering
Help refine product capabilities to better serve attorney workflows
Contribute to playbooks, best practices, and scalable assets for customer engagement
Translate complex AI capabilities into practical, actionable insights for legal professionals
Help customers understand how AI products will impact specific practice areas and workflows
Support internal teams in understanding legal user needs and behaviors
This position is eligible for total compensation including a competitive base salary, an annual performance bonus, and long-term incentives.
Remote/Hybrid (US-based reporting line to the Senior Director, Legal AI Consulting, based in the US).