Legal & Business Operations Analyst

Overview

This role supports Legal Operations, company-wide Business Operations, and IT Operations by turning messy, recurring processes into clear, scalable systems. The position is hands-on and requires cross-functional coordination with Legal, Engineering, Security, People, and external service providers.

Remote work is available, with a strong preference for someone based in NYC or on the East Coast.

Compensation Range: $72K - $88K

Responsibilities

Legal Operations

• Improve Legal’s use of AI by building, maintaining, and moving repetitive work into scalable workflows.
• Support Legal’s technology, vendor, and outside-counsel portfolio.
  • Track owners, spend, renewals, deadlines, and overlapping tools.
• Build reporting to show how Legal work moves, where requests stall, and which improvements have the greatest impact.
• Partner with the product team to improve the AI platform.

Business Operations

• Own Notion and the company’s internal knowledge-management system.
  • Build structures, manage permissions, and keep content current.
• Improve company-wide processes involving vendors, procurement, onboarding, shared systems, and cross-functional handoffs.
• Build forms, templates, automations, and lightweight workflows to make recurring work faster and more consistent.
• Project-manage selected cross-functional initiatives across departments.

IT Operations

• Direct the day-to-day work of an external IT team.
  • Set priorities, track open items, and ensure follow-through.
• Coordinate selected IT projects and operational improvements aligned to company priorities.
• Partner with Engineering, Security, and People on projects involving access, systems, integrations, devices, and employee lifecycle changes.
• Maintain clear IT processes, documentation, project plans, and escalation paths so employees know where to go for help.

Requirements

• 1-3 years of experience in legal operations, business operations, or program coordination.
• Owned a recurring process or project from beginning to end, with clear explanation of what improved.
• Built forms, automations, templates, dashboards, or knowledge systems (not limited to using others’ work).
• Comfortable working with SaaS tools, permissions, integrations, provisioning, and operational workflows.
• Can coordinate external service providers and internal stakeholders without formal authority.
• Able to manage timelines, owners, dependencies, and follow-ups without letting important work fall through the cracks.
• Writes clearly and simplifies complex processes for others to follow.
• Sound judgment about what can be resolved versus what requires immediate escalation.
• AI-native: uses AI tools daily, tests outputs, and iterates rather than accepting the first answer.
• Naturally documents and templatizes recurring work.
• Detail-oriented, including protecting sensitive information and closing loops others miss.
• Works well with ambiguity and can create structure without waiting for a complete playbook.

Preferred Qualifications

• Experience at a startup or high-growth SaaS company.
• Experience administering Notion or another company-wide knowledge-management platform.
• Experience coordinating work with an external IT provider.
• Experience working across Legal, Engineering, Security, People, or Finance.
• Experience running a vendor RFP or software-selection process.
• Experience with procurement, vendor management, or contract workflows.
• Experience building AI-supported workflows, prompts, skills, or intake tools.
• Light automation and analysis experience using tools such as Zapier, spreadsheets, or reporting platforms.

Compensation & Benefits

• Compensation Range: $72K - $88K

Full-time benefits include:

• Medical, Dental & Vision — comprehensive coverage for you and your family
• Life & Disability Insurance
• Retirement Plan
• Parental Leave
• Continuous Development — up to $3,000/year for job-related learning & development
• In-Office Meals — DoorDash credits for breakfast, lunch & dinner
• Paid Time Off — 15 PTO days + 5 sick days (with opportunities to accrue more)
• Company Holidays — 15 company holidays + 3 additional “Me Days”
• Home Office Setup — $500 for new hires
• Cell Phone Reimbursement — $50/month
• Relocation Support

Location

Remote work is eligible, with a strong preference for candidates based in NYC or on the East Coast.