Legal Content Customer Succes Manager

Overview

A Customer Success Manager is needed to support enterprise and strategic customers using a Corporate Legal suite of AI-enabled products. This role involves engaging with executives at large customer organizations to drive adoption, value realization, retention, and expansion.

Responsibilities

• Develop deep expertise in the AI-enabled CoCounsel suite of products.
• Manage the full customer success lifecycle for assigned accounts, including co-creating Customer Success Plans (CSPs), delivering Executive Business Reviews (EBRs), demonstrating product value, and mitigating risks.
• Represent the product and customer success function at industry events, conferences, webinars, and other engagements.
• Create enablement materials for customers and internal teams to support digital strategy and product adoption.
• Build and present business plans, report on market and competitor activities, and participate in cross-functional meetings.
• Collaborate effectively with internal and external stakeholders.
• Utilize technology tools such as Gainsight, Salesforce, and Gong to manage client information, pipeline, and forecasts.

Key Outcomes

• Increased customer adoption and accelerated time-to-value for CoCounsel solutions.
• Identification and execution of expansion opportunities within assigned customer portfolios.
• Consistent, high-quality delivery of CSPs, EBRs, and customer check-ins.
• Clear visibility and action plans for at-risk accounts.
• Strong cross-functional collaboration enhancing customer experience and advocacy.
• Development of scalable playbooks, processes, and enablement based on best practices.

Requirements

• Minimum 3 years of experience managing Customer Success portfolios or teams, preferably in SaaS.
• JD or legal experience is preferred.
• Proven ability to drive retention, adoption, and expansion in enterprise or strategic accounts.
• Hands-on experience with Gainsight, Gong, Salesforce, or similar platforms.
• Experience in legal technology or working directly with legal professionals, law firms, or corporate legal departments is highly preferred.
• Functional and technical knowledge of GenAI systems and AI prompting engineering, especially as applied to legal research, drafting, and analysis.
• Strong executive presence with excellent communication, stakeholder management, and facilitation skills.
• Strong business acumen, conflict resolution, and problem-solving abilities.
• Demonstrated curiosity, learning agility, proactivity, strategic thinking, collaboration, and accountability.
• Bachelor’s degree required; master’s degree or J.D. is a plus.
• Ability to travel up to 25%.

Compensation & Benefits

• Target total cash compensation range for eligible U.S. locations: $147,000 - $273,000 USD, inclusive of base pay and any target sales incentives.
• Comprehensive benefits package including health, dental, vision, disability, life insurance, 401(k) with company match, flexible vacation, paid holidays including mental health days, parental leave, sabbatical leave, and more.
• Additional benefits such as tuition reimbursement, employee incentive programs, mental and physical wellbeing resources, adoption and surrogacy assistance, commuter benefits, and employee stock purchase plan.
• Flexible work arrangements including work-from-anywhere options and supportive workplace policies to promote work-life balance.

Location

This role is open to candidates in eligible U.S. locations with the ability to travel up to 25%.

Equal Opportunity

The organization is an Equal Employment Opportunity employer committed to diversity and inclusion. Reasonable accommodations are provided for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Application Deadline

This job posting will close on 09/04/2026.