Legal Forwarder

Overview

This role supports accounts receivable management for clients, helping enhance cash flow through effective management of accounts and coordination with outside attorneys.

Job Type: Full-time (Monday–Friday)

Work Location: Remote

Responsibilities

• Manage a queue of accounts on behalf of clients.
• Assign attorneys to accounts that need to be forwarded to outside attorneys for handling.
• Monitor work performed by outside attorneys and report results to clients as appropriate.
• Manage both pre-forwarding and forwarding queues; typically works 50+ accounts daily.
• Research accounts in the queue to determine if they are suit worthy, including using the internet and Lexis reports.
• Negotiate and approve payment arrangements or settlement offers in accordance with company and client guidelines.
• Ensure attorneys are aggressively pursuing accounts, obtaining costs from the client when litigation is the appropriate course of action.
• Coordinate legal strategy between the client and the attorney.
• Identify “problem accounts” or “problem attorneys” and escalate to Management or In-House Attorney if not resolved.
• Follow up with attorneys on payments made to their offices to ensure timely remittance of collected funds.
• Attend company meetings as required by management.
• Provide reports to Management as requested.
• Review accounts that need to be closed and move them to the appropriate closing desk.

Requirements

• General knowledge and experience in collections, skip-tracing, and compliance (FCRA, FDCPA, HIPAA).
• Strong written communication skills, including the ability to compose status report emails to clients.
• Good computer skills and proficiency with Word, Excel, and Outlook.
• Ability to multi-task, prioritize demands, take initiative, work proactively, and be resourceful.
• Outstanding interpersonal skills; able to work independently and collaboratively with diverse personalities and maintain a strong client focus.
• Self-starter with a desire to grow and learn.
• Proven ability to learn from others in the department and work toward achieving organizational objectives.

Preferred Qualifications

• Knowledge of CUBS is a plus.

Compensation & Benefits

• 401(k)
• Dental insurance
• Vision insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Opportunities for advancement